Alok Shukla

Bilingual Spanish–English professional with experience in quality analysis, content moderation, and language support. Skilled in evaluating communication quality, applying content policies, and working with multilingual data across text, audio, and video. Also have a background in commerce, with strong analytical skills, attention to detail, and the ability to follow processes while communicating effectively across cultures.

Content Moderator (Spanish & English) - Concentrix

(2025-01)

• Review and moderate Spanish and English web content including URLs, text, audio, images, and video
• Evaluate content based on client safety policies and community guidelines
• Identify and flag inappropriate, sensitive, or policy-violating material with high accuracy
• Work with internal tools to classify, label, and escalate complex or high-risk cases

TRAVEL FUSION FLIGHTS PVT LTD.

(2023-03-28 - 2024-03-25)

• Processed flight bookings and supported end-to-end travel arrangements for clients
• Addressed customer concerns professionally, maintaining high service quality standards
• Tracked bookings and documented client preferences using travel management systems

Bachelor of Commerce - B.Com - University of Delhi (2019 - 2022)

Intermediate - Class XII - Central Board of Secondary Education (CBSE) (2019)