Amal Kasim

Dedicated L2 Technical Support Specialist and ERP Consultant with over 3.6 years of experience providing exceptional technical support, managing international clients (Africa, Middle East, Mauritius, Bangladesh, and the Philippines), and administering databases. Skilled in MySQL and Microsoft SQL Server troubleshooting, SLA-based ticket resolution, patch deployment, and ERP system implementation. Proven expertise in resolving complex issues in cross-platform environments and ensuring top-tier client satisfaction.

Proficient in installing, configuring, and tuning SQL Server for enterprise-grade, N-tiered applications. Seeking to contribute to service excellence with a strong focus on innovation, process improvement, and global collaboration.

L2 Technical Support Associate - In4Velocity Systems - Bengaluru

(2024-07)

• Resolve escalated technical issues in ERP systems, custom applications, and database operations.
• Provide technical support for international clients across Africa, Middle East, Mauritius, Bangladesh, and the Philippines.
• Maintain SLA adherence for incident resolution and communicate effectively with clients.
• Conduct MySQL and SQL Server database maintenance, patch deployment, and hotfix execution.
• Install, configure, and optimize Microsoft SQL Server for large-scale, N-tiered enterprise applications.
• Tune SQL Server performance, develop stored procedures, and manage complex database schemas.
• Support the functionality of complex enterprise applications beyond basic installation and setup.
• Mentor L1 staff, create documentation, and encourage knowledge sharing.
• Collaborate with development and infrastructure teams to resolve complex issues.

ERP Implementation Consultant - Micromen Technologies Pvt Ltd - Bengaluru

(2023-06 - 2024-07)

• Led ERP rollouts across finance, sales, material management, procurement, and inventory modules.
• Customized ERP to business workflows and optimized system performance.
• Delivered user training, UAT sessions, and technical support.
• Handled database integration, patching, and performance monitoring.
• Successfully implemented ERP systems for three clients, covering modules like finance, sales, procurement, and inventory.
• Customized ERP workflows to fit client-specific business processes and optimized overall system performance.
• Delivered end-user training sessions, conducted UAT (User Acceptance Testing), and provided go-live and post-implementation support.
• Handled MySQL database integration, patching, and performance monitoring.

ERP & CRM Functional Consultant - TYA Suite Business Solutions - Bengaluru

(2022-01 - 2023-06)

• Executed full-cycle ERP implementations with post-go-live support.
• Trained users on modules like P2P, SCM, and Accounts Receivable.
• Ensured data accuracy and proper documentation.

Bachelor of Business Administration - Finance - Vikrama Simhapuri University (2019 - 2022)