Technical Support Specialist
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I am a result-oriented Technical Support Specialist with nearly 5 years of experience delivering end-to-end IT support, resolving complex technical issues, and ensuring high system availability for enterprise and global clients. Currently at HCL Technologies, supporting the World Bank Group project, I handle technical operations across Microsoft 365, Active Directory, device management (Intune/JAMF), and network/VPN troubleshooting while maintaining a 98% First-Contact Resolution (FCR) rate and a 99% CSAT.
Experienced Technical Support Specialist with 4+ years of expertise in global IT operations, incident management, and enterprise support. Proven track record of high SLA compliance, achieving a 98% FCR rate, and delivering 99% CSAT across 7,000+ end-users.
