Amalendu Goswami

Experienced IT operations and collaboration technology professional with 17+ years of expertise across enterprise communication and digital workplace platforms, including Microsoft Teams, Skype for Business, Jive, meeting room technologies, and modern collaboration ecosystems.

Strong background in global IT operations, enterprise collaboration enablement, incident and change management, and large-scale technology transformation initiatives. Experienced in migration programs, infrastructure modernization, disaster recovery planning, and collaboration platform rollouts across enterprise environments.

Skilled in aligning technology operations with evolving business objectives through scalable, secure, and efficient operational practices. Experienced in cross-functional collaboration, vendor coordination, process optimization, and leading geographically distributed teams in high-availability enterprise environments.

Currently focused on building technology-enabled business initiatives alongside ongoing interest in digital collaboration, operational excellence, and scalable infrastructure-driven sol

Senior Consultant – IT Operations & Microsoft 365 Collaboration | Heal and Grow

2025 – Present | Kolkata, India

Working in a consulting role focused on improving operational structure and collaboration workflows across Microsoft 365 environments including Teams, Exchange Online, SharePoint and OneDrive.

• Streamlining collaboration workflows and operational processes across business teams.
• Managing Microsoft Teams Room based meeting environments for stable hybrid collaboration experiences.
• Supporting governance initiatives around onboarding, permissions and collaboration platform usage.
• Developing operational documentation, workflow standards and process frameworks.
• Working closely with stakeholders to align collaboration technologies with evolving operational requirements.

IT Consultant – Microsoft 365 Governance | Easy Vision

2025 | Kolkata, India

Worked on a short-term consulting engagement focused on operational documentation, collaboration workflows and Microsoft 365 governance practices.

• Developed operational process documentation and workflow standards.
• Assisted in improving collaboration platform structure across Teams, Exchange Online and SharePoint.
• Worked with internal stakeholders to improve operational clarity and coordination.
• Collaborated with business and pre-sales teams on technology alignment initiatives.

Collaboration Technology Engineer | Microsoft

2019 – 2025 | Hyderabad, India

Worked across enterprise collaboration environments involving Microsoft Teams and Skype for Business for global customer ecosystems.

• Managed complex collaboration platform scenarios across enterprise environments.
• Contributed to operational stability and platform improvement initiatives.
• Conducted technical enablement and knowledge-sharing sessions for internal teams.
• Assisted organizations with collaboration platform adoption and governance practices.
• Participated in operational excellence initiatives focused on digital workplace technologies and communication platforms.

Team Lead – Collaboration Services | Fidelity Investments

2012 – 2019 | Bengaluru, India

Led collaboration technology operations involving enterprise communication platforms and digital workplace environments.

• Managed collaboration infrastructure initiatives across geographically distributed teams.
• Worked on operational governance, change coordination and infrastructure improvement programs.
• Contributed to automation, workflow optimization and platform reliability initiatives.
• Coordinated cross-functional activities between engineering and operations teams.
• Participated in collaboration platform modernization initiatives across enterprise environments.

Messaging Administrator | McKinsey & Company

2010 – 2012 | Gurgaon, India

Worked on enterprise messaging and collaboration environments including Lotus Notes, Domino, Sametime and BlackBerry platforms.

• Managed enterprise messaging and collaboration platform administration activities.
• Participated in infrastructure modernization and operational continuity initiatives.
• Coordinated platform maintenance and environment management activities.
• Assisted in improving collaboration platform reliability and operational efficiency.

IT Systems Administrator | ITC Infotech India Pvt. Ltd.

2007 – 2010 | Kolkata, India

Worked on enterprise communication and infrastructure environments supporting collaboration technologies and operational systems.

• Assisted in managing enterprise messaging and collaboration environments.
• Participated in infrastructure upgrades and operational improvement initiatives.
• Maintained documentation and system environment records.
• Contributed to platform monitoring and operational continuity activities.

B-Tech in Computer Science