Aman Bhalla
Associate Customer Success Manager
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About
Enterprise Customer Success Manager with a Saas organization leveraging conversational AI chatbots for improving CX and driving revenue growth.
Experience as a CSM driving e-commerce growth through Conversion Rate Optimization for US based SMBs.
Experience working in a performance enhancing automotive electronics company. My responsibilities included sales management, dealer and distributor management and overseeing the influencer and social media marketing team.
Prior to that, I worked as a Senior Research Assistant at a contract research Biotechnology company where my roles were that of research, client communication and operations management.
Tech stack - Worked with ecomm. platforms, email marketing tools, CRM, project management (Trello),Gainsight,Atlassian, CRO and A/B testing, Excel and PowerPoint.
Complete ownership and accountability of entire customer lifecycle.
Note:Breaks in career due to health related concerns in past(now completely resolved)
Experience
Enterprise Customer Success Manager with a Saas organization leveraging conversational AI chatbots for improving CX and driving revenue growth.
Experience as a CSM driving e-commerce growth through Conversion Rate Optimization for US based SMBs.
Experience working in a performance enhancing automotive electronics company. My responsibilities included sales management, dealer and distributor management and overseeing the influencer and social media marketing team.
Prior to that, I worked as a Senior Research Assistant at a contract research Biotechnology company where my roles were that of research, client communication and operations management.
Tech stack - Worked with ecomm. platforms, email marketing tools, CRM, project management (Trello),Gainsight,Atlassian, CRO and A/B testing, Excel and PowerPoint.
Complete ownership and accountability of entire customer lifecycle.
Note:Breaks in career due to health related concerns in past(now completely resolved)
Education
Completed MBA from Amity University, NOIDA (2017 batch). Done by B.E. in Biotechnology from Manipal University, Karnataka.
