Consultant at Wipro Limited (2025-06 – Present)
Client: Major U.K.-based Water Utility
- Developed enterprise-wide business capability assessments across customer service, billing, field operations, network assets, metering, and operational technology — enabling transformation initiatives and cross-functional roadmap development.
- Led business analysis, roadmap definition and Agile delivery for a 28-application enterprise Salesforce platform, partnering with business stakeholders and engineering teams to prioritize and deliver 18 strategic enhancements for the client's digital transformation.
- Facilitated stakeholder discovery workshops with business users and external partners, diagnosing operational challenges, validating strategic priorities, and shaping the digital transformation roadmap.
- Led business process and strategic assessment for the SAP CRM-to-Salesforce transformation — evaluating current-state workflows and defining future-state operating models and functional solution requirements.
- Shaped enterprise environments strategy for a 180-application IT/OT ecosystem alongside Enterprise Architects, reporting to the Head of Digital Platforms; defined governance frameworks and target operating models for SAP ECC and Salesforce Service Cloud, cutting production incidents by 30% within four months.
- Conceived and led the account's GenAI strategy — the first strategic case for Gen AI adoption across the client's IT/OT landscape; appointed AI Representative and primary liaison to the client's AI Governance team, leading use-case discovery, ROI evaluation, architecture and data pipeline design, and executive presentations to Digital Platforms leadership.
- Authored a packed technical and financial feasibility study of the client's digital estate, recommending an Azure-centric AI architecture presented to the Director of Digital Platforms — spanning customer service enhancement, IT/OT incident and asset management, predictive maintenance, Digital Twin-enabled operations, network resilience and leakage management, and field workforce productivity.
- Shaped business analysis, solution design, and effort estimation for two strategic RFP proposals, translating client requirements into commercially viable solutions supporting business development.
Commercial Strategy & Market Development, Industrial Strategic Business Unit at Amara Raja Energy & Mobility Limited (2020-11 – 2023-05)
- Partnered with the National Sales Head as part of an 8-member strategy team to define go-to-market strategy, market segmentation, and portfolio launch roadmap for the Small VRLA portfolio — contributing to 250% sales growth nationwide within 18 months.
- Led the go-to-market strategy for the 7Ah SVRLA portfolio launch across North India, collaborating with Regional Sales Heads, the National Sales Manager, and SBU leadership to shape strategic execution.
- Developed region-wise pricing strategy and revenue models through competitor benchmarking, profitability analysis, and channel economics — balancing premium brand positioning with revenue growth.
- Drove regional channel expansion strategy, onboarding 8 channel partners and 20 dealers, improving distribution reach and accelerating portfolio penetration across North India.
Brand Planning & Advertising at Honda Cars India Limited (2024-04 – 2024-05)
- Designed and executed a digital campaign strategy for Honda City e:HEV, driving high engagement across digital platforms.
CSR at Reliance Power (2024-02 – 2024-02)
- Developed sales strategies for 12 self-help groups and implemented WhatsApp-based chatbot solutions, digitising sales processes and improving customer engagement.
