Mohammad Asif

Strategy-oriented operations leader with 10+ years of experience driving large-scale programs, leading cross-functional initiatives, and delivering data-driven business outcomes in fast-paced environments. Proven ability to translate complex data into actionable insights, manage senior stakeholder relationships, and drive execution against strategic priorities. Experienced in structured problem-solving, financial analysis, and leveraging GenAI tools to improve productivity, automate workflows, and enhance decision-making.

Operations Manager – Customer & Risk Operations - Amazon India - Hyderabad

(2021-05 - 2025-02)

• Led a 150+ member organization, driving execution of strategic priorities through structured planning, tracking mechanisms, and performance governance.
• Partnered with senior stakeholders to translate business goals into operational plans, defining KPIs, milestones, and success metrics.
• Built and maintained program tracking systems, enabling visibility into progress, risks, and dependencies across initiatives.
• Conducted deep-dive analyses on operational and performance data to identify trends, risks, and improvement opportunities.
• Developed structured reports and executive-level summaries to communicate insights and drive decision-making.
• Led cross-functional initiatives by coordinating across teams, aligning priorities, and ensuring timely execution.
• Performed cost and efficiency analysis to optimize resource allocation and improve operational outcomes.
• Leveraged GenAI tools to accelerate research, automate reporting workflows, and improve output quality and speed.
• Introduced structured governance frameworks including review cadences, dashboards, and accountability mechanisms.

Team Lead – Devices & Digital Services - Amazon India - Hyderabad

(2019-06 - 2021-05)

• Managed a team of 25–30 associates while driving performance improvement initiatives through data-driven insights.
• Designed and implemented process improvements that reduced escalations by 25% and improved service delivery.
• Analyzed performance data to identify trends and recommend solutions to improve operational efficiency.
• Collaborated with stakeholders to align on priorities and implement cross-functional initiatives.
• Delivered structured reports and insights to support leadership decision-making.

Technical Associate – Devices & Digital Services - Amazon India - Hyderabad

(2018-04 - 2019-06)

• Delivered technical support and contributed to knowledge base improvements through issue analysis.
• Identified recurring problems and supported process optimization initiatives.

Service Engineer (Freelance) - Self-Employed

(2014-02 - 2019-04)

• Managed end-to-end service operations, including planning, execution, and client coordination.
• Conducted cost estimation and resource planning for service delivery projects.

B.Tech - Electrical & Electronics Engineering - St. Mary's College of Engineering Technology

Diploma - Electrical & Electronics Engineering - VNR Vignana Jyothi Institute of Engineering Technology