Aman Kumar

Banking professional with 5+ years of experience in Indian Loan Operations, Banking Applications, and Lending Domain. Experienced in loan processing, document verification, lead creation, customer onboarding, loan disbursement, and banking operations with exposure to Finacle, Loan Origination Systems (LOS), and lending workflows. Seeking to leverage my operational expertise and banking domain knowledge in a Loan Operations/Mortgage Operations role.

Senior Quality Analyst - Pioneer Infotech Pvt. Ltd - Mumbai

(2024-12 - 2026-03)

Performed day-to-day banking operations using the Finacle Core Banking System and FinnOne Application

• Processed personal loan applications from login to disbursement
• Verified customer KYC, income documents, bank statements, and other supporting documents
• Coordinated with sales, credit, and branch teams for application processing and approval
• Checked loan eligibility, LTV, documentation completeness, and policy compliance
• Assisted in sanction and disbursement of personal loan cases
• Set up EMI schedules, repayment instructions, and loan account maintenance
• Monitored repayment status, overdue accounts, and bounced EMI cases
• Handled customer queries related to loan status, repayment, foreclosure, and closure
• Processed loan closures, part-prepayments, and foreclosure requests
• Maintained accurate records of loan files, disbursement details, and operational reports
• Ensured compliance with bank policies, RBI guidelines, and internal audit requirements
• Maintained MIS and resolved Customer issues through finacle CRM Server

Senior Test Engineer - AQM Technologies - Mumbai

(2022-07 - 2024-11)

Processed home loan applications from login to disbursement using the Lentra LOS application

• Verified customer KYC, income proof, employment documents, and financial records
• Verified property-related documents, including sale agreement, title documents, and property records
• Coordinated with Legal, Technical Valuation, Credit, Sales, and Underwriting teams
• Ensured all mandatory documents were uploaded before underwriting
• Followed up for legal approval, valuation reports, and pending documentation
• Completed pre-disbursement compliance checks
• Coordinated mortgage registration and disbursement activities
• Updated loan status in Lentra and maintained accurate records
• Prepared operational MIS reports and monitored application progress
• Meet SLA/TAT targets while maintaining quality and accuracy

Branch Operation Executive - Team Space (Tata Motors Finance Ltd) - Indore

(2021-02 - 2022-03)

Handling the Login and Disbursement process of personal and commercial vehicle Loan, preparing opportunities leads through SAGE CRM application and capturing the details of customer on SAP Application

• Verified customer document before loan processing
• Processed loan login in Turbo Application
• Coordinate with Sales Credit and Branch operation
• Handling Termination process, Loan closure process and RC Punching in SAP
• Perform PDC and SPDC Process and Nache Mandate of customer
• Update customer data in SAP and CAGE CRM application
• Collection Receipt Punching in SAP
• Handling daily Customer queries and NOC process
• Support loan disbursement and post-disbursement activities

MBA - Operation and Marketing - DAVV (2018 - 2020)

B.Tech - Mechanical Engineering - AKTU

Diploma - Production Technology - MSBTE