Aman Mishra

6+ years of experience on Salesforce Platform specifically on Service cloud and CRM Analytics while working as a consultant. A pragmatic empathetic thinker who embodies strong analytical and creative solutions with customer-oriented approach. A team player who has been responsible for requirement elicitation and guiding team to successful implementations with customer centric approach.

Engaged with clients to tackle challenges like operational efficiency, implementation and streamlining processes.

JUNE 2022 – TILL NOW 

TECHNOLOGY CONSULTANT, ACCENTURE, GURGRAM

• Drive initiatives by proactively exploring control deficiencies associated with existing business processes and support models 
• Drive digital adoption of Salesforce CRM globally, provide system administration support, conduct long-term improvement operations, and innovate ways to meet mission goals 
• Partners with stakeholders on multiple levels to describe and present scenarios and requirements both from a business value and technical point of view 
• Understands and has experience operating in an Agile framework, leads backlog grooming sessions and ensure the backlog is visible and clear, leads agile development teams and stand-up meetings. 

PACKAGE CONSULTANT (SALESFORCE), IBM, PUNE

• Consultant for implementing requirements for Tableau CRM and Salesforce Service Cloud 
• Involvement in discussions with stakeholders for Tableau CRM and Service Cloud to define various parameters relevant for the implementation 
• Implementing various functionalities for application developed using Salesforce Service Cloud 
• Developing solutions using OOTB options provided by Salesforce like Process Builders, workflow rules and flows 

SRE LEAD, TECHNOLOGY ANALYST, INFOSYS, PUNE

• Leading a team of 3 to implement a monitoring tool for Salesforce Service Cloud implementation 
• Analyse and recommend tools/platforms for monitoring setup 
• Determine and Define KPIs which are critical for business continuity
• Define process for quick resolution to P1 incidents
• Work on tasks which can be automated through various options available in Salesforce

Completed Bachelor of Technology (Hons.) in Electronics Instrumentation & Control Engineering from Rajasthan Technical University, Kota in year 2015