Aman Pal

Highly motivated and result oriented Technical Support Engineer with 2 years of experience in IT industries. Seeking a challenging role in dynamic environment where I contribute my skills and expertise to achieve organizational goals.

Desktop Support Engineer - EXL – Banking & Healthcare Project (Payroll of SoftNet Microsystems) - India

(2023-01 - 2025-08)

• Provided technical support via calls, email, chat, MS Teams, Skype & Zoom.
• Troubleshot desktop, laptop, domain, internet, VPN, printer & Outlook issues.
• Managed ticket creation, categorization, prioritization & closure using ServiceNow.
• Supported Active Directory tasks including password resets & account unlocks.
• Installed & configured antivirus, printers, Office 365 & Microsoft applications.
• Provided first-level resolution based on SOPs and escalated critical issues to L2 teams.
• Worked on P1, P2 & P3 incidents with bridge call coordination.
• Managed Windows & Mac systems, backup & restore, software installation & updates.
• Assisted VIP users and ensured SLA compliance.
• Coordinated with vendors, resolver groups & end users for issue resolution.
• Maintained incident status updates and ensured timely closure.
• Supported troubleshooting for networking, collaboration & remote-control tools.

Desktop Support Engineer - IndiaFirst Life Insurance Project – CTRLS Datacenter - India

(2025-11 - 2026-04)

Bachelor - BSc Information Technology - Mumbai University (2024)

Secondary Section Class (10th) - State board of Maharashtra

Higher Section Class (12th) - State board of Maharashtra