Aman Samaria

NOC Engineer with 8+ years of rich experience in troubleshooting network related issues and analysing root causes and timely providing effective resolution to issues. Adaptable and focussed hard working professional recognized by peers for my effective analytical and multitasking and problem-solving skills.

NOC Engineer at Diversify Networks Limited (Under Airtel Project)

• Troubleshooting and resolving of network faults and monitoring of alarms in media and coordinating with other concern teams for the rectification of network faults that come across day-to-day basis
• Expertise on working on Network Fault tools i.e., ECI-NMS / TEJAS Networks and CEN for resolving on network faults and issues
• Experience in working on ISDN PRI, SDH and CEN Media
• Co-ordination with different wings (MDF/FR/Sales/CC) for effective working of Network
• Having Working knowledge of switches i.e. NGN, IMS, MSAN, ALU NMS, Huawei NMS, ZTE and providing technical support for switch related complaints
• Rich experience in troubleshooting the DSL complaints (E.g.: Slow browsing, Profile related issues.)
• Work closely with relevant teams like ISP/O&M/Utility Team for Fiber and Node related issues and Field engineers at sites for resolving network - related issues on field
• Rerouting for best possible path in SDH Media in case of fibre cut with concern teams for resolution of highly escalated issue for ensuring maximum client satisfaction
• Effective following SLA and Closing of SR in Oracle ICRM Telemedia dispatcher and Humming bird within SLA

NOC Engineer at Telesonic Networks Limited

• Worked on troubleshooting and resolution of Day-to-day landline related issues (Eg.: Net not working, slow speed, Profile issues etc.)
• Experience in solving issues related to landline on putty, BRAS servers
• Coordination with FE and different concern teams for effective working of network
• Adding the profile to different landline connections as per Customer requirement (Eg 2mb,4mb)
• Having experience in solving issues related to different vendors like Nokia ALU, UT, Huawei etc.

B. TECH in Electronics and Communication – Manipal University Jaipur (2015)

Sr. Secondary – Delhi Public School (C.B.S.E Board), Faridabad (2011)

Secondary – Delhi Public School (C.B.S.E Board), Faridabad (2009)