Aman Thakur

Results-driven Logistics & Operations Professional with 5+ years of experience in supply chain, cash management, branch operations, transportation, and distribution. Proven expertise in Pan India operations, branch stabilization, route optimization, fleet management, SLA/TAT compliance, KPI monitoring, customer service, and team leadership. Successfully managed 200+ daily shipments, led 20+ employees, and implemented operational improvements that enhanced productivity and service quality.

Proficient in Salesforce CRM, Microsoft Excel, MIS reporting, and process optimization.

Route Leader – Task Force (Pan India) at Hitachi Cash Management Services Pvt. Ltd. (Present)

• Lead Pan India task force operations supporting multiple branches during critical business requirements.
• Successfully stabilized branch operations by implementing standardized operating procedures (SOPs).
• Improved route planning and operational efficiency across multiple locations.
• Ensured SLA and TAT compliance while minimizing operational disruptions.
• Coordinated with Branch Managers, Regional Managers, and cross-functional teams for seamless execution.
• Resolved operational escalations and maintained uninterrupted service delivery.
• Conducted staff training on operational procedures, compliance, and best practices.
• Developed MIS reports, dashboards, and KPI trackers using Microsoft Excel and Salesforce CRM.
• Supported new branch launches, operational audits, and continuous process improvement initiatives.

Branch Manager – Operations at BVC Logistics Pvt. Ltd.

• Managed complete branch operations handling 200+ inbound and outbound shipments daily.
• Led a team of 20+ operations staff and drivers, improving workforce productivity.
• Managed 5 delivery vehicles, optimizing fleet utilization and route efficiency.
• Maintained approximately 80% on-time deliveries before 12 PM through effective planning.
• Reduced delivery delays by improving driver allocation and route optimization.
• Resolved customer escalations while maintaining high service standards.
• Monitored daily operational KPIs and generated management reports.
• Ensured compliance with operational SOPs, safety standards, and quality requirements.
• Collaborated with warehouse, transportation, and customer service teams to improve delivery performance.

Team Leader at SRK Exports Pvt. Ltd.

• Led logistics coordination and dispatch operations.
• Improved shipment movement through efficient workflow planning.
• Coordinated with drivers and warehouse teams for timely deliveries.
• Monitored shipment status and ensured customer commitments were achieved.
• Supported operational reporting and process improvements.

Graduation – SRK University

Higher Secondary – SHMSIC Bachhran

Secondary – GDNDSNIC