Aman Tiwari

Detail-oriented B.Tech Computer Science graduate (CGPA 7.74) with hands-on customer-facing experience in sales support, query resolution, and client relationship management. Skilled in active listening, complaint handling, CRM data management, and cross-functional communication, with a strong foundation in MS Excel, data analysis, and problem-solving. Proven ability to manage high call/chat volumes, resolve customer issues within SLA timelines, and maintain high customer satisfaction (CSAT) scores.

Seeking a Customer Service Associate / Customer Support Associate role to deliver responsive, empathetic, and efficient customer experiences.

Sales Associate — Customer Engagement at PlanetSpark

• Handled inbound and outbound customer calls daily, addressing queries, resolving concerns, and guiding prospects through the enrollment process with a customer-first approach.
• Built rapport with customers through active listening and empathetic communication, contributing to a consistently high customer satisfaction rate during tenure.
• Collaborated with the sales and support team to escalate complex customer issues appropriately and ensure timely resolution within defined SLAs.
• Achieved individual engagement targets by effectively explaining product offerings and addressing objections, strengthening customer trust and retention.

Bachelor of Technology in Computer Science Engineering – Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal (2026)