Amar Harwani
Software Architect with 10+ years of experience in enterprise-level BSS solutions
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About
Results-driven Software Architect with 10+ years of experience in designing, developing, and delivering enterprise-level BSS solutions in the telecom domain. Hands-on exposure to workflows and customer experience capabilities across ServiceNow, Salesforce, supporting cross-platform integrations, customer journeys, and operational automation. Proven expertise in Hansen product suite including CPQ, Catalog, and Order Management, with a strong record of managing full software development lifecycle, driving Agile teams, and delivering scalable and high-performance systems.
Adept at cross-functional team leadership, architecture discussions, stakeholder communication, and continuous process improvements.
Experience
Software Development Manager - Hansen Technologies pvt ltd
(2020-01)
- Led a cross-functional team of developers and testers delivering features across Hansen's CPQ, Catalog, and Order Management products.
- Oversaw design and delivery of CPQ enhancements to improve quote configuration speed by 30%.
- Collaborated with product managers and architects to define technical roadmaps aligned with business goals.
- Implemented Agile best practices across teams, including backlog grooming, sprint reviews, and retrospectives.
- Managed development cycles, code quality, performance tuning, and ensured on-time delivery.
- Worked with solution architects to define microservices architecture and API contracts for third-party integrations.
- Mentored and coached junior engineers, enabling 4 team members to transition into lead roles.
- Coordinated with DevOps and QA teams to streamline CI/CD pipelines and automated testing workflows.
Senior Software Engineer - Sigma software solution Pvt ltd
(2016-02 - 2019-12)
- Developed and maintained product features for the CPQ engine including dynamic pricing, configurable templates, and approval workflows.
- Integrated Catalog with external systems for price plan synchronization and product data ingestion.
- Improved performance of the order orchestration module by optimizing DB queries and caching strategies.
- Participated in release planning, bug triage, and production support for Tier-1 telecom customers.
Software Engineer - Sigma software solutions Pvt Ltd
(2013-07 - 2016-01)
- Worked on BSS modules with a focus on Product Catalog and Order Management services.
- Involved in writing RESTful APIs, unit tests, and reusable utility libraries.
- Gained hands-on experience with Hansen deployment environments and cloud migration support.
Education
Bachelor of Engineering - Computer Science - Bharatiya vidya peeth University (2013)
