Priya Natarajan

Oracle BRM Technical Lead with 9.5+ years of experience in telecom BSS, specializing in billing transformation, upgrades, and production support. Proven ability to manage critical responsibilities, navigate complex environments, and drive automation to reduce manual effort and improve efficiency. Seeking opportunities to deliver impactful solutions and take on expanded leadership responsibilities.

Packaged App Development Team Lead - Accenture - Switzerland

(2021-06)

Client: Swisscom AG – Switzerland | Domain: Telecom Billing / Oracle BRM (v7.5–15.2)

• Led end-to-end Oracle BRM upgrades across major releases (12.4→12.8, 12.8→15.1; 15.1→15.2 ongoing), delivering the v12.8→15.1 upgrade within one quarter with full regression success while ensuring migration stability and data integrity.
• Acted as primary onshore SPOC for production support and upgrade activities, driving stakeholder communication and recognized for delivery excellence and client satisfaction.
• Supported production operations (incident triage, bill-run monitoring, and runbook execution) to maintain high availability during critical billing cycles.
• Led critical data-migration activities in live production environments, executing zero-defect runs and meeting data-quality validations.
• Designed and implemented BRM customizations (opcode enhancements, MTA applications, and CM/DM extensions) to meet evolving billing and integration business requirements.
• Optimized PL/SQL procedures and UNIX Shell scripts for BRM batch workflows, improving billing-cycle throughput and job reliability.

Associate Consultant - Oracle India Private Limited - Bengaluru, India

(2019-09 - 2021-06)

Projects: Dhiraaghu | ORS | Bell Aliant | Southern Linc

• Delivered Oracle BRM (v7.5–v12) enhancements and production support across telecom billing; handled incidents/SR triage, root-cause analysis, and release validation to meet SLAs.
• Dhiraaghu: Provided L2/L3 BRM production support, handled incident/service request resolution, and ensured SLA compliance.
• Bell Aliant: Developed and customized opcodes, MTA applications, and CM/DM components improving data processing.
• Southern Linc: Supported in migrating data from legacy systems to OBRM via IEL; customized frameworks, validated data quality, and supported cutover.
• ORS: Executed end-to-end functional and regression testing ensuring quality & system stability across BRM modules.
• Collaborated with functional and product teams to enhance business processes and ensure Oracle-compliant configurations.
• Completed Oracle training/enablement on BRM on CNE and attended overview sessions on ECE and PDC (training only); familiar with concepts of charging, and pricing.

System Engineer - Tata Consultancy Service Ltd - Chennai, India

(2016-06 - 2019-08)

Client: DNA Ltd – Helsinki, Finland. DNA Ltd is a leading telecom operator in Finland. TCS partnered as a System Integrator for DNA's Mobile Postpaid line of business, implementing and supporting Oracle BRM solutions.

• Developed and supported core OBRM (v7.3) modules (Customer Lifecycle Management, Billing, Invoicing, Payments, AR, Collections, and GL reporting), ensuring billing accuracy and finance reconciliation.
• Analyzed order management failures and implemented fixes to restore business processing with minimal impact
• Automated deployments and operational tasks using UNIX Shell scripting, improving efficiency and stability
• Optimized Shell scripts and PL/SQL procedures, reducing processing time for critical billing jobs
• Supported UiPath RPA automation for Siebel CRM processes, reducing manual effort and errors
• Collaborated with Siebel CRM and AIA teams to improve BRM integration and transaction flow

B.Tech - ECE - SASTRA University (2012 - 2016)

H.S.C - Christ the King Matric. Hr. Sec. School (2010 - 2012)

S.S.C - Christ the King Matric. Hr. Sec. School (2009 - 2010)