Amar Harwani

Results-driven Software Architect with 10+ years of experience in designing, developing, and delivering enterprise-level BSS solutions in the telecom domain. Hands-on exposure to workflows and customer experience capabilities across ServiceNow, Salesforce, supporting cross-platform integrations, customer journeys, and operational automation. Proven expertise in Hansen product suite including CPQ, Catalog, and Order Management, with a strong record of managing full software development lifecycle, driving Agile teams, and delivering scalable and high-performance systems.

Adept at cross-functional team leadership, architecture discussions, stakeholder communication, and continuous process improvements.

Software Development Manager - Hansen Technologies pvt ltd

(2020-01)

• Led a cross-functional team of developers and testers delivering features across Hansen's CPQ, Catalog, and Order Management products.
• Oversaw design and delivery of CPQ enhancements to improve quote configuration speed by 30%.
• Collaborated with product managers and architects to define technical roadmaps aligned with business goals.
• Implemented Agile best practices across teams, including backlog grooming, sprint reviews, and retrospectives.
• Managed development cycles, code quality, performance tuning, and ensured on-time delivery.
• Worked with solution architects to define microservices architecture and API contracts for third-party integrations.
• Mentored and coached junior engineers, enabling 4 team members to transition into lead roles.
• Coordinated with DevOps and QA teams to streamline CI/CD pipelines and automated testing workflows.

Senior Software Engineer - Sigma software solution Pvt ltd

(2016-02 - 2019-12)

• Developed and maintained product features for the CPQ engine including dynamic pricing, configurable templates, and approval workflows.
• Integrated Catalog with external systems for price plan synchronization and product data ingestion.
• Improved performance of the order orchestration module by optimizing DB queries and caching strategies.
• Participated in release planning, bug triage, and production support for Tier-1 telecom customers.

Software Engineer - Sigma software solutions Pvt Ltd

(2013-07 - 2016-01)

• Worked on BSS modules with a focus on Product Catalog and Order Management services.
• Involved in writing RESTful APIs, unit tests, and reusable utility libraries.
• Gained hands-on experience with Hansen deployment environments and cloud migration support.

Bachelor of Engineering - Computer Science - Bharatiya vidya peeth University (2013)