Team Lead - Megha Engineering & infrastrue pvt ltd
- Lead a team of associates, including relaying expectations, managing performance, providing feedback, and supporting career development.
- Execute standard operating procedures, identify areas of improvement, implement solutions, and provide ongoing feedback to store employees.
- Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers
Customer Service Representative - SBI Credit Cards - QUESS CORPORATION PVT LTD
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly& polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
- Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
- Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices
Sales - ICICI Lombard Insurance Team - Navanit Transport pvt ltd
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly& polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
- Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
