Amara Pullarao
Team Lead
Hyderabad, HyderabadMember since February 25, 2023
Good working knowledge of sbi credit cardsSmart working, ability to get along well with peopleGood analytical skill and positive attitudeKnowledge in MS Excel, Word, and Power pointHard work and knowing the work in depth in which I am taskedRespect for dignity and punctualityHonest, self-confidence and patienceQuick learner and good thinker
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About
To secure a challenging and outstanding position in an organization and implementing Innovative skills for its development.
Experience
Team Lead - Megha Engineering & infrastrue pvt ltd
- Lead a team of associates, including relaying expectations, managing performance, providing feedback, and supporting career development.
- Execute standard operating procedures, identify areas of improvement, implement solutions, and provide ongoing feedback to store employees.
- Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers
Customer Service Representative - SBI Credit Cards - QUESS CORPORATION PVT LTD
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly& polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
- Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
- Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices
Sales - ICICI Lombard Insurance Team - Navanit Transport pvt ltd
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly& polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
- Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
Education
Degree - SSN Degree college (2018 - 2022)
Intermediate - vigana Bharathi junior college (2018)
S.S.C - z.p.h.school (2016)
Skills
Team Lead
