James Joel

Dedication, Fast Learner, Strong will power, Strong Interpersonal Skills, Including Patience, Persistence & Flexibility. Ability to Multi-Task and Excellent Customer Service Orientation, Ability to work well under pressure, Call quality analyst, training, mentoring, team handling, counseling

Supervising and managing a team, including their performance, productivity, and adherence to business regulations and procedures. Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, and targets. Coaching and Training Conducting annual appraisals for the team members

Bachelors in Business Administration (BBA)