Amaresh Kumar

To leverage my expertise in debt recovery, customer service, and team leadership to optimize collection processes, minimize non-performing assets, and ensure compliance with banking regulations. My goal is to drive sustainable portfolio health, enhance client satisfaction through ethical and effective recovery strategies, and contribute to the overall profitability and risk management of the organization.

Collection Manager at HDFC Bank (2025-02 – Present)

• Ensure timely recovery of overdue accounts.
• Minimize Non-Performing Assets (NPAs).
• Achieve monthly and quarterly collection targets.
• Monitor delinquency trends across assigned portfolios.
• Identify high-risk accounts and strategize recovery plans.
• Adhere to RBI and internal bank guidelines on debt collection.
• Ensure ethical practices and avoid customer complaints/legal issues.
• Negotiate repayment plans with defaulters.
• Maintain professional relationships while ensuring recovery.
• Train and supervise collection officers/agents.
• Motivate team to achieve targets and maintain discipline.
• Provide accurate MIS reports on collections, recovery rates, and NPAs.
• Highlight problem areas and recommend corrective actions.

Faculty of Management at Aryan Global College (2023-09 – 2025-01)

• Taught core management subjects, developing leadership, communication, and organizational skills.
• Subjects taught: Principles of Management, Organizational Behaviour, Human Resource Management.

Operation Executive at Bajaj Capital Insurance Broking Ltd (2021-07 – 2023-07)

• Managed day-to-day operations, ensuring seamless execution of business strategies.
• Led a team of executives to meet targets, providing leadership and oversight to ensure high levels of customer satisfaction.
• Involved in budgeting and strategic planning for operational improvements.

Logistics Officer at Transport Corporation of India (2015-08 – 2018-01)

• Directed logistics operations, ensuring timely and efficient transportation management.
• Supervised a team, developed staff training protocols, and streamlined processes to improve operational efficiency.

MBA in International Business & Marketing – Invertis University (2013 – 2015)