Tapesh Chakravorty

Graduate in Hotel Management and a result oriented professional with 17 years of extensive knowledge in hotel operations. I have previously worked with reputed hotel brands like Jaypee Hotels, Radisson Blu, IHG , Clarks, Wyndham Hotel Group & Treebo Hotels and currently looking for a new role in Varanasi.

Area Operations Manager - Treebo Hotels

(2026-03)

• Spearheaded operational strategies across multiple hotel locations, enhancing overall efficiency and increasing regional revenue by approximately 15% within the first year of tenure
• Directed a team of 50+ staff members, implementing training programs that improved customer satisfaction scores by 20% and reduced employee turnover by 10%
• Optimized resource allocation and streamlined supply chain processes, resulting in a 12% reduction in operational costs while maintaining service quality standards

Property Manager - Local Lok, Varanasi - Varanasi

(2024-05 - 2026-03)

Handling all the daily operations of the boutique hotel in Varanasi, including front office, housekeeping, restaurant and kitchen. Coordinating with all departments to ensure 100% guest satisfaction. Monitor and update all rooms inventory on OTA platforms.

Recruiting, Training and coaching of all staff to achieve the goal of the organisation. Coordinate with local authorities about all the rules and regulation. Maintaining all the licenses required for the smooth running of the hotel.

Monitor all guest reviews and reply to them in an efficient manner. Ensure all fire safety equipments are up to date and provide necessary training to the staff to handle them.

Operations Manager - Kashi Anandam Spiritual and Wellness Vedic Village, Varanasi - Varanasi

(2023-11 - 2024-04)

Pre opening resort in Varanasi with a wellness spa. Operations Manager handling all the departments including front office, housekeeping, f&b service, staff recruitment & human resources, purchase and material management, sales & marketing and other day to day operations in pre opening stage. Listing of resort in all OTA platforms, brand awareness on social media. Prepare necessary budget to optimise and achieve the MTD and YTD target of the resort.

Front Office Manager - Evoke Experiences, Ahmedabad - Ahmedabad

(2023-02 - 2023-11)

Front office manager in Niraan Tent City Varanasi (Evoke Experiences), Managing 128 luxurious tents built on the bank of the holy river Ganga. Monitor all the reservation queries and answering them on daily basis. Analyze the occupancy and update room rates and inventory on channel manager.

Welcoming and escorting guests to their allocated tents and create a memorable stay experience for them. Resolving all the guest complains quickly and maintaining a positive feedback about their stay. Ensure all the necessary documents are updated on daily basis and checking them daily.

Ensure the fire safety protocols are followed withing the premises and provide necessary training to the staff.

Assistant Front Office Manager - Clarks Group of Hotels, Gwalior - Gwalior

(2021-08 - 2022-08)

4 star hotel, managing front office, reservation and transportation with a team of 10 members. Heading the front office team and coordinate with all the departments to maintain a smooth flow of operations. Checking all the guest registration cards on daily basis. Analyzing high balance report and follow up for the payment accordingly. Coordinate with accounts department for city ledger bills and credit report on daily basis.

Duty Manager - Radisson Hotel Group, Gorakhpur - Gorakhpur

(2019-02 - 2021-05)

5 star deluxe hotel in Gorakhpur, Managing front office operations for 120 rooms upper scale luxury hotel of Radisson Hotel Group. Leading a team of 15 members including front desk, reservations, telephone operators, concierge and bell desk.

Duty Manager - Howard Johnson (Wyndham Hotel Group) Dubai - Dubai

(2017-06 - 2018-08)

Duty Manager 4 star hotel in Dubai with total inventory of 136 rooms. Handling team of 10 members in front office operation at Howard Johnson Hotel in Bur Dubai Area.

Night Manager - Holiday Inn (IHG), Dubai - Dubai

(2015-01 - 2017-02)

4 star hotel in Dubai with total inventory of 140 rooms. Handling all night shift operations in front office. Lead the hotel in absence of Hotel Manager in night shift and make sure all the staff are engaged to provide excellent guest service in night shift.

Update and check all the necessary reports and perform night audit process. Sending all the revenue and manager flash reports to the hotel manager after night audit and reporting any issue in the night shift which needs to be address to the senior management.

Team Leader - Danat Jebel Dhanna Resort, Abu Dhabi - Abu Dhabi

(2014-02 - 2015-01)

Total inventory of 108 rooms. Team Leader at Danat Jebel Dhanna Resort, Abu Dhabi, United Arab Emirates. handled team of 15 members at this 5 star deluxe resort.

Front Office Executive - Radisson Hotel Group, Varanasi - Varanasi

(2010-12 - 2014-01)

Total inventory of 116 rooms. Front Office Executive at Radisson Hotel Varanasi, India. Handling all front office operation with extensive knowledge of Opera Software.

Guest Service Associate - Radisson Hotel Group, New Delhi - New Delhi

(2009-11 - 2010-11)

Total inventory of 90 rooms. Guest Service Associate at Radisson Blu Marina, New Delhi. A heritage hotel located in famous Conna

Guest Service Associate - Jaypee Hotels, Agra - Agra

(2008-10 - 2009-10)

Total inventory of 350 rooms . Guest service associate (front Office)at Jaypee Palace Hotel & Convention Center, Agra, India. Only 5 star deluxe property in state of Uttar Pradesh, India.

BHM /BHMCT - Punjab Technical University (PTU) (2009)