Amber Sharma

Business Execution Consultant

Talent

HyderabadMember since July 28, 2026

MS Office – ExcelIEXAVAYANORTALwfmnowGoogle sheetData studioPower BI

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MS Office – ExcelIEXAVAYANORTALwfmnow

About

Manages the intake of all backfill staffing requestor the assigned risk area and aggregate weeklyfor senior approval. Move budgeted role through the hiring process. Maintain accurate data in RTS by making timely updates from the staffing pipelines( hiring manager,job titles comments, l4 leaders, requisition number) Use workday recruiting report to perform reconciliation of new hire information and recruiting status within the SLA's on weekly basis.

Experience

Business Execution Consultant at Wells Fargo (2023-01 – Present)

Manages the intake of all backfill staffing requestor the assigned risk area and aggregate weeklyfor senior approval. Move budgeted role through the hiring process.
Maintain accurate data in RTS by making timely updates from the staffing pipelines( hiring manager,job titles comments, l4 leaders, requisition number)
Use workday recruiting report to perform reconciliation of new hire information and recruiting status within the SLA's on weekly basis.
Timely update all the RTS records with status changesrequisition number,requisition posting date and recruiter name
Create job requisition jn workday ensuring job ensuring job descriptions and required qualifications are accurate as per information given by hiring manager.
Ensure the corporate risk location strategy is managed by tracking location exception request and approval/denial decisions as received.
Perform monthly accounting unit reconciliation to ensure the headcount is in correct AU for accurate headcount management.
Research and resolve RTS data discrepancies and escalate process issue.
Navigate enterprise procurement process to place the order for equipment and obtain system access for new hire, transfers.
Monitor shared mailbox and respond to enquiries and messages as appropriate or escalate as needed.

Management Trainee (WFM LEAD) at GENPACT (2022-01 – 2023-01)

Responsible for preparing operational reports and dashboard.
Reconciliation of headcount file on weekly basis.
Data analysation for back filling the staffing pattern.
Tracking of new hires and bench cases.
Communicating with Operations and Client to identify the issue and trend.
Tracking admin activity in order to meet the SLA.
Tracking aged ticket to meet the customer expectation.
Communicating with HR to know the hiring status of an individual

WFM Lead Command center at Convergys India Services Pvt. Ltd (2017-06 – 2022-01)

Real Time Monitoring from Avaya CMS, WFMnow and IEX.
Focus on AHT, ACW, Offline Activities
Managing Intraday KPI's targets for each Lob.
Skill change management.
Schedule management.
Communicating with the Operations and Client team in various chat rooms.
Sharing program specific updates with operations, (i.e. Code status, Volume increase, planned outages etc.)
To handle all Tool Downtime or Scheduled Outages as per the guidelines.
To open Client Ticket and provide required information to the client.
Page Leadership if we are missing the main KPI's.
Sending out Performance updates to the operations and client.
Responsible for sending Post Mortems and Daily EOD reports

REAL TIME ANALYST/CSA at WIPRO Pvt. Ltd (2013-09 – 2017-06)

Prepares intraday reports on staff attendance.
Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
Manages changes to scheduling to ensure adequate daily resource coverage.
Analyze PTO submissions and approve/deny based on their effect on operations.
Monitor attendance and schedule adherence.
Processes management requests for modifications of scheduling events (meetings/training, etc.).
Provides analytical support for special projects.
Maintaining service level and real time shrinkage.

CSA/SME at TECH-MAHINDRA (2011-05 – 2013-09)