Business Consultant - Retail Business Consultant
(2024-11)
Currently working as Retail Business Consultant for two large retail healthcare groups. Working on Operation excellence, setting up new retail healthcare business (Clinics/Diagnostics/Pharmacy/Homecare), GTM strategy and implementation, Brand building & positioning, Business Plans and overall growth plan, AOP to achieve the Company business Objectives.
Chief Executive Officer – India Business - Paras Health Vertical (Apna Chemist & Wellness Stores) - Gurugram
(2023-12)
Reporting to Promoters. Currently having 52 Wellness Stores in NCR & Warehouses. Plan – To launch 500 Large format Health stores (Clinics/Pharmacy/Wellness & Beauty/Optics /Doctor Primary care/Online) & neighborhood stores in next three years Pan India. Ecommerce Business Model with Omnichannel approach.
- Team set up departments and function (Operations/Projects/Expansion/Procurement/Inventory/IT software/supply chain/Merchandising/Marketing/Finance/HR/Ecommerce)
- Business Plan for large format/neighborhood format/ecommerce dark stores for 15mins delivery model
- Streamline current business and focus is to achieve positive EBITDA
- Streamline - Supply chain / vendor management/ procurement to increase overall margins. Launch 50 private level products
Chief Executive Officer – India Business - Life Retail Pharmacy (UAE leading Retail Medical Chain)
(2023-01 - 2023-09)
Reporting to Chairman. Set up India business from scratch. Left Sep 2023 due to Family Emergencies.
- Launched Large format stores with integrated health model (Clinic/Pharmacy/Diagnostics/Doctor Primary health/Ayurveda/other wellness & beauty categories)
- Set up departments and function (Operations/Projects/Expansion/Procurement/Inventory/IT software/supply chain/Merchandising/Marketing/Finance/HR)
- Large and regular format stores
- Developed and executed an integrated go-to-market plan for the product, including feature roll-out, product positioning, and right location
- Set up warehouse & oversee receiving, warehousing, distribution and maintenance operations, ensure efficient space utilization
- Supply chain & vendor management
- Oversee contract negotiation and legal activities: client contracts, partnership agreements, Vendor contracts, and other legal documents
- Optimal procurement of Pharma, FMCG and private label brans to drive profitability at store level
Chief Executive Officer – Retail India Business - Aster DM Healthcare
Reporting to Chairman & Board. Joined as COO and within one year got promoted CEO. Responsibility – Set up Health Retail business in India, Synergy with Labs & diagnostics & One Aster Units project. New Warehouses Setup and distribution.
- Deliver agreed performance within budget. Performance includes P&L, market share, and customer satisfaction targets
- Working in partnership with the management team and board of directors, create the strategic five-year plan and implement new processes and approaches to achieve it
- Assess market priorities and prioritize investments
- Launched 300+ Medical Units across Karnataka, Kerala, Telangana & Andhra Pradesh Plan to launch 500+ stores
- Developed and executed an integrated go-to-market plan for the product, including feature roll-out, product positioning, and routes to market
- Set up warehouse & oversee receiving, warehousing, distribution and maintenance operations
- Oversee all administrative functions, ensuring smooth daily operations
- Oversee contract negotiation and legal activities: client contracts, partnership agreements, vendor contracts, and other legal documents
- Manage individual performance by establishing annual operating objectives for each employee with quarterly reviews. Also establish annual development plan for each employee and provide ongoing coaching. Currently managing a team of 1500+ employees
- Oversee the human resource function, including: Recruitment, hiring, onboarding and retention; Compensation and benefits administration; Professional training and development
Chief Marketing Officer (CMO) - Apollo Hospitals Enterprise Limited
Reporting to Promoter & managing a team of 150+ middle and senior management team. Awarded Young Leader award in 2012 for outstanding business contribution. Total Business Growing at 27% with current turnover of Rs 4,000 Cr. Handled Hospitals/Clinics/Pharmacy/Homecare for various growth initiatives & increase customers base (new customers & loyal customers).
- Launched corporate employee engagement program/loyalty retention/promotions – contribution of 500cr +, loyalty sales grew from 30% to 50% over last 5 years
- Co – branded HDFC Apollo Medical Benefits Card for corporate employees ( launched in 2015)
- Launched gift card program 'The Healing Card' at group level
- SBI Apollo Co- branded Credit card ( launched in 2018)
- Rolled out various McKinsey initiatives, helped to streamline various processes & improve efficiency of various initiatives & marketing campaign
- Continuously working to improve contribution in chronic segments like Diabetic, Cardiac, Mom & Baby through various marketing & promotional tools
- Special Projects – Launched group loyalty program, Marketing clinics & growth strategy, Business Synergy with all business units, Go to market strategy for all new business
VP – Retail Sales & Marketing - Apollo Pharmacy- Retail & Ecommerce
Total Retail Outlets – 4800+, currently managing sales /marketing/new outlets expansion/Ecommerce/initiatives responsibilities. Reporting to Executive Vice Chairperson & managing a team of 150+ middle and senior management team. Awarded Young Leader award in 2012 for outstanding business contribution. Total Business Growing at 27% with current turnover of Rs 4,000 Cr.
- Launched corporate employee engagement program/loyalty retention/promotions – contribution of 500cr +, loyalty sales grew from 30% to 50% over last 5 years
- Co – branded HDFC Apollo Medical Benefits Card for corporate employees ( launched in 2015)
- Launched gift card program 'The Healing Card' at group level
- SBI Apollo Co- branded Credit card ( launched in 2018)
- Rolled out various McKinsey initiatives, helped to streamline various processes & improve efficiency of various initiatives & marketing campaign
- Continuously working to improve contribution in chronic segments like Diabetic, Cardiac, Mom & Baby through various marketing
