Ameya Patki
Tech Lead (IT infrastructure services)
Hire this person
Send a job offer directly to this candidate
About
Experienced Tech Lead with 7 years in Batch Management and IT infrastructure, enhanced by an MBA. Aiming to excel as a Technical Support Representative, leveraging strong technical and problem-solving skills to optimize IT service delivery within the IT Services & Consulting sector. Tech Lead with 7 years of experience in Batch Management and IT infrastructure services, specializing in US healthcare products.
Proven ability to lead daily production/non-production batch flows for 50+ US-based healthcare clients, ensuring batch completion within defined SLAs. Expertise in CA Workload Automation AE/Tidal Enterprise Scheduler for 7+ years, managing job scheduling and dependencies within the Trizetto Healthcare Project. Hands-on experience with Apache Airflow and BMC Control-M, supporting job scheduling tasks and troubleshooting job failures.
Proficient in SQL queries for monitoring job progress and resolving issues based on ORM (Operations Resource Management) protocols. Skilled in client communication and managing production/non-production batch flows across Facets, QNXT, CAE, Quiklink, and EDM products.
Experience with tools and technologies including Linux, SQL Server Management Studio, Service Now, and BeyondTrust. MBA in Business Management, providing a strong understanding of business principles to enhance technical solutions.
Experience
Tech Lead at Cognizant Technology Solutions Pvt Ltd (2018-11 – Present)
Oversaw batch processing, job scheduling using CA Workload Automation AE, Apache Airflow, and Control-M; managed communication with clients regarding workflows and resolved issues; ensured compliance with SLA requirements.
- Managed daily production/non-production batch flows for 50+ US-based healthcare clients, specializing in Facets, QNXT, CAE, Quiklink, and EDM products, ensuring efficient batch processing.
- Utilized CA Workload Automation AE/Tidal Enterprise Scheduler for over 7 years within the Trizetto Healthcare Project, optimizing job scheduling and dependency management.
- Provided hands-on support for Apache Airflow and BMC Control-M, contributing to robust job scheduling tasks and effective troubleshooting.
- Employed SQL queries to monitor job progress and addressed job failures according to ORM (Operations Resource Management) principles, ensuring high service availability.
- Facilitated effective client communication to manage expectations and provide timely updates on batch processing status.
- Maintained consistent batch completion within defined SLA, ensuring optimal service delivery for numerous healthcare clients.
- Successfully managed complex job scheduling tasks, enhancing system efficiency and reliability.
Education
MBA in Business Management – NMIMS, Mumbai (2022-05 – 2024-05)
Bachelor of Engineering in Electrical Engineering – PES Modern College of Engineering (2014-06 – 2018-06)
