Pallavi M

IT Infrastructure professional with nearly 20 years of hands-on experience in managing Windows Server environments, VMware virtualization, Active Directory, and Microsoft 365. Proven expertise in optimizing IT operations independently, skilled in incident response, server administration, and vendor coordination. Currently upskilling in Microsoft Intune, seeking opportunities to leverage technical expertise in modern IT environments.

IT Infrastructure Lead - Magic Software Enterprises

(2005-09 - 2026-05)

• Managed Windows Server 2012/2016/2019/2022 environments.
• Administered VMware vSphere infrastructure including ESXi and vCenter, managing VM provisioning, cloning, and migration.
• Oversaw Active Directory, DNS, DHCP, and Group Policy configuration.
• Performed Microsoft 365 administration including user management and license assignments.
• Monitored and troubleshot Windows servers and virtual machines, resolving infrastructure issues.
• Managed Veeam Backup operations, ensured backup integrity, and supported recovery processes.
• Executed Windows patching and server maintenance during scheduled windows.
• Provided L2/L3 technical support and resolved production incidents efficiently.
• Coordinated with vendors for hardware and software procurement.
• Maintained comprehensive IT infrastructure documentation, adhering to ITIL processes.

Diploma - Computer Science and Engineering - Pune University (2000 - 2000)

10th - Marathi - Maharashtra (1996 - 1996)