Amisha Gupta

A motivated B.Com graduate with hands-on experience in operations, back-office processes, customer support, feedback calling, and data management. Seeking an opportunity to work in a growth-oriented organization where I can utilize my skills in process handling, customer communication, reporting, and operational support. Experienced in managing daily operations, maintaining accurate records, handling customer queries, preparing reports, and ensuring timely completion of tasks.

Proficient in MS Excel and capable of working in fast-paced environments while maintaining accuracy and quality standards. Looking forward to contributing my knowledge, dedication, and problem-solving abilities toward organizational growth.

Back Office Executive – Operations - MakeMyTrip (MMT)

(2025-12 - 2026-06)

• Managed daily backend operations for travel bookings, ensuring smooth and accurate processing of customer requests.
• Handled ticket modifications, cancellations, rebookings, refunds, and itinerary updates as per company policies.
• Coordinated with airlines, vendors, and internal teams to resolve booking issues and ensure timely service delivery.
• Verified passenger details, travel information, fares, and booking records to maintain accuracy.
• Monitored operational tasks and completed requests within defined SLA and TAT timelines.
• Resolved customer queries and escalations through effective coordination with relevant teams.
• Maintained operational records, reports, and booking data using MS Excel.
• Prepared daily MIS reports and tracked operational performance.
• Followed standard operating procedures (SOPs) and company guidelines.
• Worked closely with cross-functional teams to ensure smooth workflow and customer satisfaction.

BPO Executive – Customer Support & Data Operations - Jarvis (Green Call Technology)

(2024-01 - 2024-06)

• Handled customer feedback to collect responses and improve service quality.
• Made outbound calls to customers and recorded accurate feedback details.
• Managed customer interactions professionally and maintained call quality standards.
• Performed data entry tasks with accuracy and attention to detail.
• Verified customer details and ensured data accuracy.
• Followed calling scripts, process guidelines, and company procedures.
• Resolved basic customer queries and provided required information.
• Coordinated with team members to achieve daily calling and productivity targets.

Bachelor of Commerce - Commerce - Mahatma Gandhi Kashi Vidyapith (2022 - 2025)

Intermediate - Silver Grove School, Varanasi (2020 - 2021)

High School - Silver Grove School, Varanasi (2018 - 2019)