Chandrabhan Paswan
Hotel Operations Associate | Guest Service Associate | Front Office & F&B Executive
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About
Dedicated and enthusiastic hospitality professional with an International Diploma in Hotel Management and practical experience in hotel operations. Completed industrial training at Park Ascent Hotel, Noida and gained 1.5 years of professional experience at Radisson Blu Tower, Delhi. Skilled in delivering exceptional guest service, handling front office operations, food & beverage service, housekeeping coordination, and maintaining international hospitality standards.
Strong communication, teamwork, and problem-solving abilities with a passion for creating memorable guest experiences. Quick learner with a positive attitude, capable of working efficiently in fast-paced hotel environments while maintaining service excellence.
Experience
Hotel Operations Associate at Radisson Blu Tower (2024-12 – 2026-04)
- Delivered professional guest service while maintaining Radisson Blu hospitality standards.
- Assisted guests during check-in and check-out procedures with courteous behaviour.
- Coordinated with Front Office, Housekeeping and Food & Beverage departments to ensure smooth hotel operations.
- Responded to guest requests and resolved complaints promptly to improve guest satisfaction.
- Maintained cleanliness, hygiene and service quality as per hotel SOPs.
- Assisted senior staff in handling daily operational activities during peak hours.
- Ensured proper communication between departments for seamless guest experience.
- Supported restaurant and banquet operations whenever required.
- Followed safety procedures, company policies and hospitality protocols.
- Built positive relationships with guests through professional communication and personalized service.
Hotel Management Intern at Park Ascent Hotel (2024-03 – 2024-09)
Training Departments: Front Office, Food & Beverage Service, Housekeeping, Guest Relations
- Assisted in daily hotel operations across multiple departments.
- Learned hotel SOPs and international hospitality standards.
- Supported guest handling and customer service activities.
- Assisted in maintaining cleanliness and room readiness.
- Coordinated with team members for smooth operational workflow.
- Gained practical exposure to hotel management and service excellence.
Education
International Diploma in Hotel Management in Hotel Management – Federal Institute of Hotel Management (FIHM) (2024)
Higher Secondary (12th) – UP Board
Secondary (10th) – UP Board
