Amisha Sharma undefined
B2B Billing & Accounts Receivable Executive
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About
Detail-oriented billing and accounts professional with 4+ years of experience managing end-to-end B2B billing cycles, invoice generation, reconciliation, and client query resolution. Skilled in cross-functional coordination with operations and accounts teams to resolve billing discrepancies and maintain accurate financial records. Strong command of MS Excel for reporting and reconciliation, with bilingual (Hindi & English) communication and a consistent record of meticulous accuracy and turnaround KPIs.
Seeking to bring this expertise to a B2B billing, accounts receivable, or client invoicing role.
Experience
Billing Executive at Logistics Process (2025-01 – 2026-06)
Managed end-to-end B2B billing process for logistics operations, including invoice generation and dispatch to client accounts.
- Ensured 100% billing accuracy by cross-checking shipment and delivery records against generated invoices.
- Coordinated with operations and accounts teams to investigate and resolve billing discrepancies in a timely manner.
- Maintained billing records and MIS reports in MS Excel to support timely reconciliation and audit readiness.
- Responded to client and internal billing queries, ensuring strong service-level turnaround.
NDR Executive at Herbaxe & Mac Herbs (2022-01 – 2025-01)
Managed non-delivery resolution (NDR) queries, coordinating between clients, logistics partners, and internal departments to ensure timely resolution – directly supporting billing and order-closure accuracy.
- Handled inbound and outbound calls to follow up on undelivered orders, reschedule deliveries, and update customer/account records accurately.
- Maintained detailed logs of client interactions and resolutions in internal systems, ensuring data integrity and audit readiness.
- Consistently met daily KPIs for resolution rate, call quality, and turnaround time.
- Collaborated with cross-functional teams to identify recurring delivery/billing issues and recommend process improvements.
Education
Bachelor of Arts (B.A.) – Indira Gandhi National Open University (IGNOU)
Senior Secondary – National Institute of Open Schooling (NIOS)
Secondary – Central Board of Secondary Education (CBSE)
