Amit Arora

Certified Cabin Crew member with comprehensive training in First Aid and CPR, demonstrating strong emergency response capabilities.

Possess Dangerous Goods

Regulations (DGR) certification and expertise in ditching drills, ensuring passenger safety in critical situations. Trained in fire safety and proficient in Aviation Safety and Emergency Procedures, committed to maintaining the highest standards of onboard safety and compliance. Adept at managing emergency situations efficiently while providing exceptional customer service.

Flight Attendant In charge at Alliance Air Aviation Limited (2015-10 – Present)

• Lead and supervise all cabin operations on domestic flights, ensuring 100% compliance with DGCA safety protocols and SOPs
• Conduct pre-flight safety briefings for junior crew members; act as primary liaison between cockpit, ground staff, and passengers
• Manage in-flight emergencies, medical incidents, and disruptive passenger situations with calm, decisive action
• Trained and mentored 100+ junior cabin crew on safety drills, service standards, and CRM, improving team efficiency by 15%
• Oversee inventory, documentation, and post-flight reporting; coordinate with catering, security, and medical teams
• Maintained zero-incident safety record across 10+ years; consistently achieved >95% positive passenger feedback

Customer Service Executive at Air India SATS Airport Services Private Limited (2014-01 – 2015-10)

• Delivered exceptional customer service to over 1500 passengers daily, resolving inquiries and issues efficiently to enhance customer satisfaction and loyalty
• Coordinated with multiple airport departments to streamline passenger check-in and boarding processes, reducing wait times
• Utilized CRM software to document and track customer interactions, contributing to a 10% improvement in service response times

Sales Consultant Executive at Country Club in Sales & Marketing (2013-08 – 2014-01)

Duty Manager at Hotel Country Inn & Suites by carlson (2012-12 – 2013-07)

Guest Service Associate at Hilton Hotels (2011-10 – 2012-12)

Hotel Operational Trainee at Thunderbird Resorts (2010-06 – 2011-09)

B.Sc – Institute of Hotel Management (2010)