Amit Kumar Paswan

Experienced Department Manager with 6 years of retail operations experience at Shoppersstop ltd and 6 month at Reliance Retail. Skilled in sales targets achievement, team leadership, customer service, Inventory management, and shrinkage control. proven ability to manage department performance, improve customer experience, and ensure smooth daily store operations.

DEPARTMENT MANAGER - SHOPPERSSTOP LTD

(2014-08 - 2025-07)

• Managed daily department operations and ensured smooth floor execution.
• Achieved sales targets through effective planning and team motivation.
• Maintained Stock availability, replenishment, and Inventory accuracy.
• coordinated with VM and merchandising team for product display and promotions.
• Handled customer issues, escalations, and service quality improvements.
• Trained and guided team members to improve productivity and service standards.

DEPARTMENT MANAGER - RELIANCE RETAIL LTD (SMART BAZAAR)

(2026-01 - 2026-07)

• Supported Department Operations and sales growth.
• Ensured customer service standards and team coordination.
• Assisted in stock management, display standards and sales tracking.
• worked on daily operational discipline and reporting.
• Reported sales Performance and stock requirement to store leadership.
• Supported sales achievement by monitoring targets, product availability, and customer demand.

BACHELOR OF BUSINESS ADMINISTRATION - Business Administration - DR. BC ROY ENGINEERING COLLEGE (2012 - 2012)

MASTER OF BUSINESS ADMINISTRATION - Business Administration - BANGEL INSTITUTE OF BUSINESS STUDIES (2015 - 2015)