Resort Manager - The Or
(2022-01 - 2023-08)
- Working as property head/management head.
- Setup all the Departments.
- Generate system for smooth operation.
- Marketing for our brand to different corporate offices.
- Man Management.
- Staff recruitment & organizep ropert.
- Provide strategic direction to departmental heads on an ongoing basis.
- Play a pivotal role towards the business growth. Lessoning with Govt. depts. for licensing and other matters. (With the help of some local agents)
Resort Manager - La Garcia Resort-Goa - Goa
(2018-10 - 2022-12)
- Held regular briefings with team members, motivation staff to achieve exceptional result sfor customers.
- Help improve customer service Coached and mentored junior staff,developing confidence and competence for improved service delivery.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Monitored financial statements and reported revenue and cash flow changes.
- Checked equipment for faults, efects and scheduled maintenance operations to fix issues and keep department operational.
- Conductedend-of-month audits for upper management review.
- Maintained strict security standard stop rotect guests,staff and property.
- Projected hotel revenue to financial forecasting.
- Trained staff indelivering first-class service for exceptional customer feedback.
Resort Manager - Casa Ashvem - Goa - Goa
(2016-10 - 2018-09)
- Helped improve customer service, quality assurance and services peed by developing and implementing success full solutions.
- Held regular briefings with team member..
- Class service, up lifting over al lteam performance in customer satisfaction surveys.
- Kept hotel in compliance with liquor laws, health standards and safety requirements.
- Actioned customer feedback to improve hote lservices and facilities.
- Managed food and beverage teams delivering in-room and dining services.
- Arranged team rotas to meet operational needs within staffing budgets.
- Led front desk service handling reservations, check-ins and check-outs.
Resort Manager - Cocohut Beach Resort - Diveagar - Diveagar
(2013-01 - 2016-08)
- Working as property head / management head.
- Set up all the Departments.
- Generate system for smooth operation.
- Marketing for our brand to different corporate offices.
- Man Management.
- Staff recruitment & organize proper training.
- Oversee entire operation service departments.
- Provide strategic direction to departmental heads going basis.
- Monitor key business accounts and provide all operational support.
- Conduct period icreview along with departmental heads.
Resort Operation Manager - Leisure Vavation - Panchgani - Panchgani
(2012-09 - 2013-12)
- Man Management.
- Staff recruitment & organized proper training.
- Over saw entire operation service departments.
- Provided strategic direction to departmental heads on going basis.
Management Trainee - Sterling Holidays Resort PVT.LTD
(2010-10 - 2012-08)
- Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenance
- Learn and understand the hotel's standard operating procedures and policies
- Ensure guest satisfaction and handle guest complaints as needed
- Assist in hiring, training and supervising staff
- Conduct regular inventory checks and order supplies as needed
- Assist in preparing financial reports and budgets
- Attend meetings and training sessions as required
- Perform other duties as assigned by the hotel management team
Hotel Operational Trainee - Ramada Beach Resort-Goa - Goa
(2009-08 - 2010-09)
- Worked under the F&B Manager and used to report him directly.
- Was totally responsible for achieving revenue & Guest Feedback Service from F&B dept
Industrial Trainee - Club Mahindra Holidays PVT.LTD
(2007-03 - 2007-09)
- Done training in all departments
- Learned the work
- Work stamina
- Punctuality
