Resort Manager at House Of Abhinandan Lodha (2025-02 – Present)
- Managed and coordinated with the project and construction teams to ensure timely completion and operational readiness of the resort.
- Conducted snagging and de-snagging inspections, ensuring quality standards and rectification of defects prior to handover and operations.
- Planned, developed, and implemented Standard Operating Procedures (SOPs) for all resort departments to ensure smooth and consistent operations.
- Led recruitment of resort staff, including sourcing, interviewing, and onboarding.
- Conducted staff training and development programs to maintain service quality, operational efficiency, and guest satisfaction.
- Oversaw daily resort operations to ensure compliance with safety, hygiene, and service standards.
- Coordinated with vendors and internal teams for smooth functioning of facilities and services.
Assistant Front Office Manager-HOD at Taj Chandigarh (2023-05 – 2023-12)
As Assistant Front Office Manager at Taj Chandigarh, overseeing all front desk operations and ensuring exceptional guest service.
- Responsible for managing a team of front desk staff, handling guest inquiries and concerns, and ensuring smooth check-in and check-out processes.
- Collaborate with other departments to ensure seamless coordination and guest satisfaction.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPS and LSOPs) and support the Peer Review Process.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Supervise and manages employees.
- Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
Duty Manager at Taj Lake Palace (2020-02 – 2023-04)
Served as Duty Manager at Taj Lake Palace in Udaipur, responsible for overseeing daily operations and ensuring guest satisfaction.
- Managed front desk operations, handled guest inquiries and concerns, and resolved any issues that arose during the shift.
- Collaborated with other departments to ensure a seamless guest experience.
- Administering front office functions and supervising staff on a daily basis.
- Front office areas include Bell/Door Staff, Guest Services/Front Desk.
- Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
- Successfully managed and resolved guest complaints, ensuring high levels of guest satisfaction.
- Maintain regular contacts with corporate and individual customers and build strong relationship with them.
- Ensure that all statutory requirements for in-house guests are met.
- Assists front office manager in supervising and coordinating the day to day operations of the front office staff and resolves internal problems.
Assistant Manager-Front Office at Taj Lake Palace (2018-11 – 2020-01)
Served as Assistant Manager-Front Office at Taj Lake Palace in Udaipur, assisting in the management of front desk operations.
- Assisted in overseeing guest check-in and check-out processes, handled guest inquiries and concerns, and ensured smooth operations of the front desk.
- Played a key role in delivering excellent customer service and ensuring guest satisfaction.
- Maintain the logbook and effective follow up system.
- Ensure that all the operation standards set for all the processes are followed.
- Arrival and departure experiences.
- Act as one point contact for the guest and constantly interact with the guest in order to solicit feedback.
Team Professional Concierge / Cashier at Taj Lake Palace (2014-10 – 2018-10)
