Amit Ojha

Retail & Jewellery Business Leader with 18+ years of experience in Jewellery, Lifestyle, Fashion, E-commerce and Organized Retail. Expertise in Multi-Store Operations, Business Development, Sales Leadership, Supply Chain, Inventory Management, Retail Marketing, Customer Experience and Operational Excellence. Currently leading Retail Operations & Supply Chain for 3 flagship jewellery showrooms with 150+ employees, reporting directly to the Promoter.

Previously managed 16+ retail outlets, 65-member cross-functional team and contributed to ₹400+ Crore business operations. Recognized for driving business growth, operational excellence, customer acquisition, inventory optimization and building high-performance teams.

Supply Chain & Retail Operations Head - KANTILAL & BROS JEWELLERS - Surat

(2025-01)

Lead Retail Operations across 3 flagship jewellery showrooms with 150+ employees.

• Manage Supply Chain, Inventory Planning, Merchandising and Customer Order Fulfilment.
• Work directly with the Promoter on business planning and operational strategy.
• Coordinate Retail, Purchase, Production, CRM and Marketing teams.
• Monitor Inventory KPIs, ageing, stock availability and customer satisfaction.
• Support Ahmedabad showroom launch and business expansion.
• Drive SOP implementation and process improvements.
• Improved inventory planning and operational efficiency.
• Strengthened cross-functional coordination.
• Successfully supporting showroom expansion.

National Business Head - NISA PREMIUM FASHION JEWELLERY - Surat

(2021-12 - 2024-12)

Managed 16+ retail outlets across India.

• Led 65-member Retail, Warehouse, Inventory & Export teams.
• Planned merchandising, inventory and franchise operations.
• Worked directly with the Promoter on business growth.
• Led Retail Marketing, Society Exhibitions, Apartment Exhibitions, Corporate Sales Events and Festival Campaigns.
• Represented the company at Dubai Global Village Exhibition.
• Strengthened CRM, loyalty programs and customer acquisition initiatives.
• Successfully expanded retail operations.
• Improved inventory and business performance.
• Increased customer engagement through marketing initiatives.

Store Manager - LIFESTYLE INTERNATIONAL PVT. LTD.

(2014-12 - 2021-12)

Managed 45,000 sq.ft., 3-floor store with 250+ employees and 50+ brands.

• Owned complete Store P&L, Sales, Operations and Profitability.
• Led Customer Experience, CRM, NPS and After Sales Service.
• Managed Stock Audit, Cash Audit, Compliance Audit and SOP implementation.
• Led Visual Merchandising, Team Development and Operational Excellence.
• Successfully managed one of Lifestyle's largest stores.
• Delivered strong operational and customer service performance.

Station In-charge - AMAZON TRANSPORTATION SERVICES

(2014-02 - 2014-12)

Managed Last Mile Delivery Operations, Route Planning and Fleet Deployment.

• Handled COD reconciliation, parcel accountability and Delivery Associate training.

Logistics Executive - PANTALOONS RETAIL INDIA

(2011-01 - 2014-02)

Managed Inward & Outward Logistics, Vendor Coordination, Transport Planning and Inventory Movement.

Assistant DC Incharge → DC Incharge → Loss Prevention Head - VISHAL MEGA MART

(2007-10 - 2011-01)

Earned two promotions based on performance. Managed 50,000 sq.ft. operations.

• Led FIFO, Inventory Planning, Damage & Expiry Control, Stock Verification and Audit.
• Managed Vendor Coordination, Shrinkage Control and Loss Prevention.

Bachelor of Arts - Arts - Deen Dayal Upadhyay Gorakhpur University

Diploma in Computer Applications - Computer Applications