Amit Ranjan

Results-driven retail and healthcare operations professional with over 10+ years of progressive leadership across luxury retail and clinic management. Proven track record in improving patient and customer satisfaction, driving revenue growth, implementing SOPs, and leading high-performing teams. Strong experience in P&L ownership, KPI management, inventory & vendor management, staff training, MIS reporting and process optimization with consistent recognition for operational excellence and store performance.

Clinic Manager at Gynoveda Femtech Pvt Ltd (2025-04 – 2026-08)

• Oversee the day-to-day administrative operations of the clinic.
• Coordinate patient appointments, registrations, and inquiries.
• Manage front-desk activities and ensure a professional patient experience.
• Coordinate with doctors, nurses, and other clinical staff.
• Maintain accurate patient and administrative records.
• Handle calls, emails, correspondence, and general administrative requests.
• Assist with billing, insurance coordination, and other clinic-related documentation.
• Ensure compliance with clinic policies and healthcare administrative procedures.
• Support the management team with reports, schedules, and administrative tasks.
• Address patient concerns and escalate issues when necessary.

Store Manager at Da Milano & Rosso Brunello (2023-12 – 2025-04)

• Managed day-to-day operations of a premium dual-brand luxury boutique, ensuring operational excellence and adherence to brand standards.
• Led the sales team to achieve revenue and KPI targets through effective target setting, performance monitoring, coaching, and client development.
• Developed and maintained relationships with VIP and high-value clientele through personalized clienteling, appointments, follow-ups, and exclusive collection presentations.
• Delivered exceptional luxury customer experiences while ensuring consistent service standards across both Damilano and Rosso Brunello.
• Managed inventory, stock accuracy, replenishment, transfers, stock audits, and coordination with warehouse and merchandising teams.
• Led and developed the retail team through product training, daily briefings, performance reviews, and continuous coaching.
• Ensured effective visual merchandising and presentation of both brands in line with established brand guidelines.
• Coordinated new collection launches, VIP events, trunk shows, private appointments, and other client engagement initiatives.
• Analyzed daily, weekly, and monthly sales performance, identifying business opportunities and implementing corrective action plans.
• Collaborated with merchandising, marketing, VM, HR, finance, and head office teams to support commercial and operational objectives.
• Ensured compliance with company policies, cash-handling procedures, loss prevention, security, grooming, and overall boutique standards.
• Acted as a brand ambassador for both luxury labels, maintaining their positioning and delivering a sophisticated, personalized retail experience.

Assistant Store Manager at Bluestone Jewellery and Lifestyle Pvt. Ltd (2022-01 – 2023-12)

• Managed end-to-end operations of the jewellery retail store, ensuring smooth and efficient day-to-day functioning.
• Led the store team to achieve sales targets, revenue goals, and key retail KPIs.
• Developed strong customer relationships through personalized service, follow-ups, clienteling, and repeat-business initiatives.
• Managed high-value customer interactions and ensured an exceptional customer experience throughout the sales journey.
• Monitored sales performance, conversion, average transaction value, footfall, and individual team productivity.
• Conducted daily team briefings, target reviews, product training, and performance coaching.
• Managed inventory, stock reconciliation, product transfers, stock audits, and jewellery security procedures.
• Ensured accurate billing, cash handling, documentation, and adherence to company policies and SOPs.
• Maintained store visual merchandising, product displays, store ambience, and brand presentation standards.
• Supported new product launches, promotional campaigns, festive sales initiatives, and customer engagement activities.
• Handled customer queries, complaints, exchanges, and service-related concerns professionally.
• Coordinated with regional/head office teams, merchandising, marketing, finance, HR, logistics, and operations departments.
• Analyzed daily and monthly business reports to identify sales opportunities and implement corrective action plans.
• Ensured compliance with jewellery retail processes, security standards, operational controls, and company guidelines.
• Motivated and developed the sales team to improve productivity, customer engagement, and overall store performance.

Commercial Incharge at Reliance Brands Ltd. (Hamleys) (2017-07 – 2021-10)

• Managed inventory, commercial operations, cash handling, reporting, and vendor coordination.
• Maintained accurate cash drawer and receipt balances; promoted weekly deals and loyalty programs.
• Owned weekly exchange/defective reporting at chain level and maintained key-customer data.
• Received ACE Performance Award and CEO Recognition Award in 2017 for mystery shopping performance and customer service excellence.

Cashier at ZARA India (2013-03 – 2014-08)

• Managed customer transactions, billing, and cash reconciliation across multiple payment types.
• Operated checkout lane and retail equipment, ensuring quick and accurate checkout procedures.
• Provided friendly customer service and assisted with product and payment queries.

B.A - Bachelor of Arts in Hindi – Magadh University (2017)

12th in Hindi – Bihar (2012)

10th in Hindi – Bihar (2010)