Operations Manager, Senior Service Manager
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Results-oriented professional with over 20+ years of comprehensive experience in HRO Benefits Administration. HRIS, HCM, Workday Data Managmement.
Skilled in HRO, US Employee health Benefits, US Payroll & HRIS, COBRA, HIPPA, FSA, HSA, HRIS, Annual Enrollment, HCM, Life insurance, Reimbursement Claims, Workday, Power Bi Dashboard including tool support and fixes. Using AI tools for better customer support and troubleshooting. SQL tables & Query writing, Process Automation using Power Automate, Customer Service or Contact Center, Transition and Vendor/Client Management, Incident Management.
Post-Graduation Diploma in HR Management (Executive), IMT, Ghaziabad, 2013-14