Amit Singh

Fraud Analyst with 3+ years of end-to-end fraud operations experience across e-commerce and BPO environments. Proven track record reducing fraudulent approvals by 30% and fraud loss by 15% through transaction monitoring, AML reviews, and chargeback management. Seeking to bring investigative depth and data-driven risk analysis to a Fraud Analyst role.

Trust & Safety New Associate at Accenture Services Pvt Ltd (2024-08 – Present)

• Monitored 150+ real-time transactions daily, analyzing historical activity to detect anomalies, account takeovers, and merchant fraud using SIFT.
• Investigated 50+ fraud cases monthly; compiled evidence for chargebacks and retrievals, driving a 30% decrease in fraudulent approvals.
• Analyzed security threats and trends with analytics tools; proposed policy updates that reduced fraud loss by 15% while improving customer experience.
• Reviewed 1,000+ historical customer records using AML tools, flagging 15 suspicious accounts and contributing to active fraud investigations.
• Supported customers with disputed charges, guiding them through chargeback resolution processes with clear, empathetic communication.

Content Review Practitioner / Fraud Investigator at Alchemy Techsol India Pvt. Ltd. (2023-05 – 2024-08)

• Reviewed 50+ fraud cases monthly and applied corrective actions to address identified weaknesses and reduce recurrence of fraudulent activity.
• Monitored 100+ daily transactions for fraud and chargebacks, ensuring payment protocol compliance and accurately identifying suspicious activity.
• Verified alignment of network activity, IP addresses, and shipping addresses using SIFT across 100+ daily transactions, reducing false escalations and improving case prioritization accuracy for the fraud review team by an estimated 10–15%.
• Managed and processed PII for 500+ clients, achieving full compliance with privacy policies and reducing data-related incidents by 20% through rigorous data-protection measures.
• Prepared detailed reports on suspicious activities, communicated findings to management and business partners, and initiated targeted investigations for 5 high-risk clients.
• Analyzed data trends weekly and presented security threat reports; proposed targeted recommendations for loss mitigation.
• Collaborated with a team of 5 to deliver customer support, contributing to a 15% increase in customer satisfaction ratings.

Bachelor of Commerce – Mumbai University (2017 – 2020)

Class 12th – Maharashtra Board (2016 – 2017)

Class 10th – Maharashtra Board (2015)