Amitabh Mukherjee
Career Objective: A results-driven individual with 15 years of experience including Management Information System reports, Customer Service, Training,and Quality pertaining to the Business Process Outsourcing/ Knowledge Process Outsourcing Industry,Certified in Lean Six Sigma ,with expertise in problem-solving, communication, and conflict Handling seeking a challenging role in a Multinational Company.
WORK EXPERIENCE
Dispatch Coordinator
Hemmersbach India Pvt Ltd, Bangalore, Karnataka
May 2022 till Date
- Successfully managed the Ticketing queue by Liaising with the Service Delivery Managers and Global Service Delivery Managers.
- Coached and mentored Management on Process analysis, Change Management, Statistical, and graphical analysis.Provided support for on-call escalations, doing root cause analysis of the given issue,worked on value-adding activities such as Knowledge base update, and Training fresher’s.
- Ensured positive customer experience and CSAT through First Call Resolution and minimum rejected applications.
Senior Associate- Management Information System
Go Digit General Insurance, Bangalore, Karnataka
July 2018 to August 2021
- Management Information reports for PAN India for 2 Wheeler/ 4 Wheeler, including Monthly scorecards. across PAN India for the Relationship Managers
- Improved the process documents by including Standard Operating Procedures in the official repository.
Process Specialist-Voice
Cognizant Technology Solutions, Bangalore, Karnataka
May 2016 to Mar 2018
- Transition & Migration of process, including Client Onboarding,Published the MIS reports for Bengaluru & Chennai Location which helped in smooth operations and check the Daily performance
- Secured 93 % in Train the Trainer program and provided Training on the United States Health Care
- Conducted Transactional Monitoring, including Random Sample Audits, Call Calibration, and Audit over Audit,
Senior Business Support Executive
Brickwork India Pvt Ltd , Bangalore, Karnataka
Nov 2014 to Feb 2016
- Content Management for the SDLC. ( Software development Life Cycle )
- Monitoring Adverse effect fora Leading pharmaceutical company in the United States of America
- Project Management.
Subject Matter Expert -Management Information System
Accenture Services India Pvt Ltd, , Bangalore, Karnataka
Nov 2009 to Feb 2014
- MIS reports for a Leading company based out of the United Kingdom, in the frequency of Daily, Weekly,and Monthly.
- Improved the visibility of Operational Excellence Visual aides.
- Highlighted the discrepancy of the MIS reports in the Weekly Meetings which helped in reducing the errors.
Accounts Processing Analyst
Swissre Shared Services India Pvt Ltd , Bangalore, Karnataka
July 2007 to Jan 2009
- Managed the booking including claims processing for an Accounts receivable process for Life / Health Reinsurance.
- Discussed any discrepancy in Statement of accounts with the Business Analyst and sent payment reminders.
Claims Analyst
WNS , Bangalore, Karnataka
July 2005 to Mar 2007
- Managed accidental claims for a Leading company based out of the United Kingdom.
- Provided thirty party services like courtesy car,physiotherapy.
- Negotiating payment amount with Solicitors.
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