Lean Six Sigma Certified Contact Centre Manager
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Experienced professional with extensive experience in contact centres and project management. Expert in KPI optimization, data analysis (Excel, Minitab), leadership, and stakeholder management. Proven track record in SLA adherence, workforce management, quality assurance, and training. Skilled in Lean Six Sigma, fostering efficiency globally. Recognized for positive work culture and employee engagement and motivation.
Amazon Development Centre, India.
Edinburgh Napier University, Scotland, UK.
