Sr.Call Quality Analyst
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Current Organization: Working for Kotak Motor Insurance.
Previous Work Experience: Wipro BPS
Process: British Telecom (CSR) (UK) International
Process : Sensis White Pages (Analyst) (Australian) International Sales
Previous Experience: Reliable Spaces (Quality Auditor) Sales Process
Previous Experience: Hansa Direct Pvt Ltd (Sr.Quality Analyst) Sales Process
Currently Work Profile: Startek (Sr.Quality Analyst). (Sales Pocess)
Resposibilities: Call Evaluation, External / Internal Call Callibration, Feedback closure, Call Listening, Dip Check, Mock call sessions, Product Refresher for BQM. Weekly and Monthly Dashboard, identify Top Effects/Errors NCE FE CE, Worked on Pareto. Process suggestions, More focused on Customer Experience.
Graduate 2018-21
