Assistant Branch Manager - MR.DIY
5 store handling
- Inventory Control: Monitoring stock levels, assisting with stock replenishment, and ensuring accurate "Transit Accept" processing for received invoices.
- Merchandising: Overseeing in-store displays and ensuring that promotional materials are correctly executed to drive seasonal sales.
- Facility Standards: Maintaining a clean, organized, and safe environment. This includes coordinating with vendors for electrical or general maintenance to keep the store at peak operational standards.
- Target Achievement: Supporting the Branch Manager in meeting daily and monthly sales KPIs.
- Data Analysis: Reviewing "Daily Sales vs. Receiving" data to identify trends, potential stock-outs, or opportunities for improvement.
- Marketing Execution: Helping to plan and execute mall or in-store activations and grand launches.
- Staff Supervision: Managing employee schedules, ensuring proper coverage during peak hours (including weekends and holidays), and monitoring staff professional conduct.
- Training: Onboarding new hires and coaching current staff on customer service excellence and product knowledge.
- Accountability: Taking disciplinary action when necessary and assisting with performance reviews and feedback loops.
- Escalation Handling: Resolving complex customer complaints or inquiries in a professional manner to ensure a positive shopping experience.
- Safety & Compliance: Ensuring all staff follow health, safety, and security protocols to prevent loss or accidents.
- Cash Management: Assisting with sales records, cash handling procedures, and bank-in tasks according to company policy.
Store Manager - MR.DIY
3 years
- Maintain store standards.
- Ensuring a consistent standard of customer service.
- Processing refunds & exchanges, handling customer grievances.
- Completing tasks assigned accurately & efficiently.
- Providing leadership: example and direction to all employees.
- Motivating employees & ensuring a focus on mission.
- Taking disciplinary action when necessary.
- Hiring, training & developing new employees.
- Organizing employee scheduling.
- Arrange promotional material and in store displays.
- Ensure store compliance with health & safety regulation.
- Updating Sales record and Bank in.
- Verify Invoice received & process "Transit Accept".
- Record data study "Daily Sales vs Receiving".
D-MART GRN OFFICER (Inventory Manager) - Avenue supermarts limited - Ichalkaranji & Belgavi
- Handling of material with proper stacking.
- Maintain warehouse with classifying.
- Train staff to arrangement.
- Inwarding goods in system.
- Maintain excel sheet of reports.
- Propper planning of staff as required.
- Creating Purchase order.
- Handling POS Systems.
- Solving online payment issues at counter.
- Providing good service to customer.
- Availability of all required brand product.
- Maintaining hygienic area.
- Taking care about expiry.
- Dealing with customer queries and complaints.
- Overseeing pricing & stock control.
- Avoiding of pilferage and availing of incentive.
- Recruiting, training, supervising and appraising staff.
- Managing budgets.
- Ensuring compliance with health and safety legislation.
- Maintaining statistical and financial recording files.
- Preparing promotional materials and displays.
- Providing training about fire and safety training.
- Giving knowledge of FSSAI training.
Non-Core Officer (Garment) - Avenue supermarts limited - Ichalkaranji & Belgavi
- Perpetual Inventory (PI): Conducting daily stock takes for at least 10–20 high-value or high-risk SKUs to identify discrepancies.
- Refilling & Availability: Ensuring that the "Size Set" (S, M, L, XL, etc.) is always complete on the floor. If a size is missing, coordinating with the warehouse/receiving team to bring it out immediately.
- Slow-Moving Analysis: Identifying "Non-Moving" or "Slow-Moving" garments and coordinating with the Store Manager to implement markdowns or partial markdowns to clear old stock.
- FIFO Compliance: Ensuring older stock is moved to the front (where applicable, though garments are often managed by seasonal "Lot" codes).
- Display Standards: Ensuring all garments are properly folded or hung according to company planograms.
- Price Board Accuracy: Verifying that the correct price boards and offer tags (e.g., "Buy 2 for ₹X") are clearly visible and match the system price.
- Department Hygiene: Maintaining a clean and dust-free environment in the trial rooms and on the garment racks.
- Freshness: Regularly steaming or straightening garments that have been handled or tried on by customers to maintain a "new" look.
- Briefing & De-briefing: Leading short morning meetings with floor staff to set daily targets and evening meetings to review what was achieved.
- Manpower Planning: Reviewing staff schedules to ensure the garment section is never understaffed, especially during peak evening hours and weekends.
- On-the-Job Training: Coaching junior floor staff on fabric types, size charts, and how to assist customers effectively.
- Trial Room Management: Implementing strict controls at the trial rooms (e.g., tag counting, checking pockets) to prevent shoplifting.
- Tagging: Ensuring all items are properly security-tagged and that price tags are securely attached to prevent "tag switching."
- Root Cause Analysis: If stock is missing during audits, performing a root cause analysis to see if it was a scanning error, theft, or a receiving mistake.
- Customer Assistance: Guiding customers to the correct sections (Men's, Women's, Kids') and helping them find the right sizes.
- Complaint Resolution: Handling customer returns or exchanges for garments (checking for tags and quality before accepting) and resolving any pricing disputes.
- Quick Checkout: During high footfall hours, coordinating with the cash point to ensure garment customers are processed quickly.
