Amol Sathe

Results focused supervisor offering 9 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability And acknowledging excellent performance. Driven to maintain service standards by supporting Staff in handling service issues and customer communication.

Assistant Branch Manager - MR.DIY

5 store handling

• Inventory Control: Monitoring stock levels, assisting with stock replenishment, and ensuring accurate "Transit Accept" processing for received invoices.
• Merchandising: Overseeing in-store displays and ensuring that promotional materials are correctly executed to drive seasonal sales.
• Facility Standards: Maintaining a clean, organized, and safe environment. This includes coordinating with vendors for electrical or general maintenance to keep the store at peak operational standards.
• Target Achievement: Supporting the Branch Manager in meeting daily and monthly sales KPIs.
• Data Analysis: Reviewing "Daily Sales vs. Receiving" data to identify trends, potential stock-outs, or opportunities for improvement.
• Marketing Execution: Helping to plan and execute mall or in-store activations and grand launches.
• Staff Supervision: Managing employee schedules, ensuring proper coverage during peak hours (including weekends and holidays), and monitoring staff professional conduct.
• Training: Onboarding new hires and coaching current staff on customer service excellence and product knowledge.
• Accountability: Taking disciplinary action when necessary and assisting with performance reviews and feedback loops.
• Escalation Handling: Resolving complex customer complaints or inquiries in a professional manner to ensure a positive shopping experience.
• Safety & Compliance: Ensuring all staff follow health, safety, and security protocols to prevent loss or accidents.
• Cash Management: Assisting with sales records, cash handling procedures, and bank-in tasks according to company policy.

Store Manager - MR.DIY

3 years

• Maintain store standards.
• Ensuring a consistent standard of customer service.
• Processing refunds & exchanges, handling customer grievances.
• Completing tasks assigned accurately & efficiently.
• Providing leadership: example and direction to all employees.
• Motivating employees & ensuring a focus on mission.
• Taking disciplinary action when necessary.
• Hiring, training & developing new employees.
• Organizing employee scheduling.
• Arrange promotional material and in store displays.
• Ensure store compliance with health & safety regulation.
• Updating Sales record and Bank in.
• Verify Invoice received & process "Transit Accept".
• Record data study "Daily Sales vs Receiving".

D-MART GRN OFFICER (Inventory Manager) - Avenue supermarts limited - Ichalkaranji & Belgavi

• Handling of material with proper stacking.
• Maintain warehouse with classifying.
• Train staff to arrangement.
• Inwarding goods in system.
• Maintain excel sheet of reports.
• Propper planning of staff as required.
• Creating Purchase order.
• Handling POS Systems.
• Solving online payment issues at counter.
• Providing good service to customer.
• Availability of all required brand product.
• Maintaining hygienic area.
• Taking care about expiry.
• Dealing with customer queries and complaints.
• Overseeing pricing & stock control.
• Avoiding of pilferage and availing of incentive.
• Recruiting, training, supervising and appraising staff.
• Managing budgets.
• Ensuring compliance with health and safety legislation.
• Maintaining statistical and financial recording files.
• Preparing promotional materials and displays.
• Providing training about fire and safety training.
• Giving knowledge of FSSAI training.

Non-Core Officer (Garment) - Avenue supermarts limited - Ichalkaranji & Belgavi

• Perpetual Inventory (PI): Conducting daily stock takes for at least 10–20 high-value or high-risk SKUs to identify discrepancies.
• Refilling & Availability: Ensuring that the "Size Set" (S, M, L, XL, etc.) is always complete on the floor. If a size is missing, coordinating with the warehouse/receiving team to bring it out immediately.
• Slow-Moving Analysis: Identifying "Non-Moving" or "Slow-Moving" garments and coordinating with the Store Manager to implement markdowns or partial markdowns to clear old stock.
• FIFO Compliance: Ensuring older stock is moved to the front (where applicable, though garments are often managed by seasonal "Lot" codes).
• Display Standards: Ensuring all garments are properly folded or hung according to company planograms.
• Price Board Accuracy: Verifying that the correct price boards and offer tags (e.g., "Buy 2 for ₹X") are clearly visible and match the system price.
• Department Hygiene: Maintaining a clean and dust-free environment in the trial rooms and on the garment racks.
• Freshness: Regularly steaming or straightening garments that have been handled or tried on by customers to maintain a "new" look.
• Briefing & De-briefing: Leading short morning meetings with floor staff to set daily targets and evening meetings to review what was achieved.
• Manpower Planning: Reviewing staff schedules to ensure the garment section is never understaffed, especially during peak evening hours and weekends.
• On-the-Job Training: Coaching junior floor staff on fabric types, size charts, and how to assist customers effectively.
• Trial Room Management: Implementing strict controls at the trial rooms (e.g., tag counting, checking pockets) to prevent shoplifting.
• Tagging: Ensuring all items are properly security-tagged and that price tags are securely attached to prevent "tag switching."
• Root Cause Analysis: If stock is missing during audits, performing a root cause analysis to see if it was a scanning error, theft, or a receiving mistake.
• Customer Assistance: Guiding customers to the correct sections (Men's, Women's, Kids') and helping them find the right sizes.
• Complaint Resolution: Handling customer returns or exchanges for garments (checking for tags and quality before accepting) and resolving any pricing disputes.
• Quick Checkout: During high footfall hours, coordinating with the cash point to ensure garment customers are processed quickly.

Master of Arts - M.A - Yashwantrao Chavan Maharashtra Open University (2019)

Food safety trainer - Food safety - Government