Amrita Hendre

Consummate administrative professional with excellent communication, planning, execution and problem solving skills, client oriented, as well as the ability to handle multiple tasks in high pressure environments. Managing & Scheduling of appointments & handling front desk operations. Answer and direct calls.

Maintaining a high level of professionalism, patience and efficiency and increase client loyalty. Proficient in contributing to Administration by understanding organization's mission, strategic objectives & policies. Well versed in organizing and scheduling meetings, managing scheduled reports, maintaining Filing system, booking travel arrangements, liaising with senior managers to handle requests collaborating administrative requirements.

Competent & result oriented HR professional with experience across Strategic Human Resource Management, Recruitment, Payroll Management, Attendance/Leave Management, Salary revision and processing accurate salary, HR Policies & Procedures, Performance Appraisals, Statutory Compliance, Welfare and Employee Relations/Retention, Grievance Handling, Mentoring, Payroll and Team Management

Freelance Transcriptor / Project Executive (Work from Home) at Freelance (2023-07 – Present)

Customer Care Executive at NMC Hospital, Dubai (2018-11 – 2022-11) • Creating a welcoming atmosphere by greeting visitors and direct them to the appropriate area • Working as the Acting Floor Supervisor (Team Leader) at the OPD Reception area • Working as Acting Call Center Supervisor in the Call Center department • Answer and direct phone calls in a prompt and polite manner • Keeping a clean and calm reception area • Assisted in organizing and scheduling appointments and handling front desk operations • Registering patients and verifying Insurance coverage • Ensured patients are well informed about the charges prior to be seen by the physician • Processing billing and payments, using medical software • Record minutes of meetings • Write and distribute email • Produce and distribute correspondence and prepare memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Maintaining Filing system • Book Travel arrangements • Precisely completed appropriate administrative documentation and contacts list • Order office supplies • Comfort visitors by providing general support and answering any questions they may have • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers • Faxing, scanning, filing, and mailing documentation • Other clerical duties

Executive - Human Resources at CEDP Skill Institute (2018-05 – 2018-06) Human Resources Administration Executive at Space Moulders (Architects) (2012-09 – 2017-03) • Keeping a clean and calm reception area • Creating a welcoming atmosphere by greeting visitors and direct them to the appropriate area • Assisted in organizing and scheduling appointments and handling front desk operations • Write and distribute email • Produce and distribute correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Maintaining Filing system • Book Travel arrangements • Precisely completed appropriate administrative documentation and contacts list • Order office supplies • Answer and direct phone calls • Faxing, scanning, filing, and mailing documentation • Entrusted with the responsibility of implementing and streamlining recruitment processes for maximizing and optimizing the effectiveness • Responsible for new talent acquisition keeping in line with the strategic direction and growth of the organization • Developed, managed and monitored the performance of multi-skilled workforce and ensured smooth implementation of HR policies for manpower planning, recruitment, selection, induction as per job requirements of the organization • Accountable for identifying, selecting, and modifying instructional resources to meet the needs of the employees with varying backgrounds, learning styles, and special needs

Quality Analyst at Serco Global Services (2012-01 – 2012-07)

Freelance Trainer at Personality Development Institutes (2011-02 – 2011-12)

Team Developer at Bank of America Continuum Solutions (2006-04 – 2010-12)

Customer Service Professional at Sitel India (2004-02 – 2005-02)

Advanced Certificate in Human Resource Management (CHRM) – Welingkar's Institute of Management (2015)

Bachelor of Arts in Business Administration & Political Science – University of Mumbai (2006)