Hotelier: F&B Service/ Front Office
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I would like to introduce myself as an upbeat, high-energetic professional. I could efficiently manage the job responsibilities of F&B Service Personnel or Front Office Executive position for 12 hrs in a day in any shift.
I became experienced and came in to work each day wanting to perform better than I did in previous. My present responsibilities included but not limited to coordinating the front and back of the house, responding to customer queries-complaints, maximizing customer satisfaction, supervising and scheduling shifts, providing guests feedback, taking inventory, maximize revenue and profit, minimize production cost and operational expenditure, maintaining hygiene and safety at all times.
In my career I grew up in hospitality industry from scratch. I have worked with international chains like, Holiday Inn, Radisson Group, KFC and other local well known 4/3 star properties, which helped me to gather experience from fine dining to fast paced environment. After completing my graduation, I decided to study Hotel and Restaurant Management.
This gave me the platform I needed to become a part of operational management team. I truly have love for people, learning and exploring different cuisine and cultures. I have achieved most of my goals, now it is the time to get international exposure.
Thank you for your time and consideration. I’m looking forward to learning more details about the position and about the organization. With a proven track record, I am positioned to exceed your expectations for this role. I’m eager for the opportunity to share my work and experiences.
Sincerely.
April 2019 - Present
October 2016 - March 2019
Carnival Cinemas, Saltlake - Kolkata.
Public Relations: Communicate, entertain, solving issues of patrons.
Night audit: Reports generation of shows performance, food items consumption trends, profit making items, stock take. Sending requirements of show-licenses, food items, maintenance of high value equipments-furnitures. Hygiene and cleanliness of the premises.
Sr. Relationship Executive
July 2013 - September 2016
Aananda Imperial Hotel, Bilaspur - Chhattisgarh.
December 2012 - May 2013
Quality Control Industrial Services, Jubai- - - Kingdom Of Saudi Arabia
Find new scope of business (search for job openings). Advertise and arrange potential candidates. Forward quotations along with candidates’ resumes. Negotiate payment Terms & Conditions. Collect Purchase Orders. Prepare profit and loss statement, monthly closing and cost accounting reports. Interact with auditors.
September 2008 - October 2012
Hotel Mount View, Gangtok - Sikkim.
Shift-in-charge
March 2007 - August 2008
KFC, Saltlake - Kolkata.
June 2005 - February 2007
Golden Park Hotel, Ho Chi Ming Sarani - Kolkata.
January 2003 - May 2005
The Ffort Radisson, Raichak - Kolkata.
-Greetings and welcoming guests. Order taking and suggesting in a manner to increase food sales, serving and clearing. Maintain service stations and standards. Joined as Steward promoted up to Captain.
Bachelor Of Commerce - 1999
Calcutta University.
Accountancy, Business Economics, Costing & Taxation and Business Management.
Hotel & Restaurant Management - 2002
Turning Point School Of Hotel Management.
Food Production, Food & Beverage Service and Management, Accommodation Operation,
Front Office Operation, Application of Computer, Nutrition & Hygiene.
Marketing & Selling Skill Development
(Vocational) - 2005
Enterprise Development Institute.
Promoted by Bengal National Chamber of Commerce & Industries Govt. of W.B. India.
