Supriya Aich

Highly motivated Hotelier with 10+ years of progressive experience in food & beverage operations, team leadership, and guest service. Proven ability to manage daily floor operations, ensure quality standards, and drive positive guest experiences. Skilled in staff training, conflict resolution, and adaptable to fast-paced hospitality environments.

F&B Service Senior Captain - Ambuja Neotia - Bombastic Super Club, Kolkata

(2023-10)

• Led F&B service operations for high-volume club, supervising 8+ staff during peak hours
• Managed VIP guest service, floor coordination, and service recovery
• Ensured SOP compliance, hygiene standards, and daily sales reporting

F&B Service Captain - Spark Food and Beverage LLP - Roots Brew Pub, Kolkata

(2022-11 - 2023-09)

• Supervised restaurant floor, staff roster, and inventory checks for brew pub
• Trained new stewards on service sequence, upselling, and grooming standards

F&B Service Trainee Captain - Karnani Food and Beverage LLP - The Grid Brew Pub, Kolkata

(2020-12 - 2022-10)

• Assisted in Restaurant service, bar support, and guest engagement activities

F&B Service Senior Guest Service Associate - Merlin Group - Ibiza The Fern Resorts & Spa, Kolkata

(2015-12 - 2020-12)

• Handled in-room dining, all-day dining, and conference banquets at 5-star property

F&B Service Guest Service Associate - Jai Bhuvan Group - Orion Hotel, Goa

(2014-10 - 2015-09)

• Managed table service and guest interactions in Pool Side Bar & Restaurant

Job Trainee (F&B Service) - Chamundeswari Build Tech Pvt Ltd - The Golf Resort Eagleton, Bangalore

(2014-03 - 2014-09)

Industrial Training (F&B Service) - Svasara Resorts Pvt Ltd - Svasara Jungle Resorts, Maharashtra

(2013-09 - 2014-03)

Higher Secondary - West Bengal Board Of Secondary Education (2009 - 2009)

Higher Secondary - West Bengal Board Of Higher Secondary Education (2011 - 2011)