Ananda Bisoyi

Customer focused Guest Service Associate with 2.5 years of experience in the hospitality industry skilled in delivering excellent guest experience and efficient front office operations. Seeking to contribute my skills and grow within a dynamic organization.

Guest service associate at IBIS CHENNAI SIPCOT (2025-03 – Present)

• Delivered professional guest service during check-in, check-out, and throughout the guest stay, ensuring a seamless experience.
• Coordinated with housekeeping, security, and other departments to ensure smooth daily operations.
• Handled guest concerns, complaints, and special requests efficiently, maintaining high satisfaction levels.
• Verified guest IDs, bookings, and documentation in compliance with hotel policies.
• Maintained accurate guest records and updated reservation details in the system.
• Assisted with VIP guest handling, ensuring personalized service and smooth arrival and departure experiences.
• Coordinated effectively with security teams, VIP guests, and internal departments to ensure seamless and delay-free guest arrivals and departures.

Guest service associate at Ginger Chennai OMR (2023-02 – 2024-07)

• Delivered professional guest service during check-in, check-out, and throughout the guest stay, ensuring a seamless experience.
• Coordinated with housekeeping, security, and other departments to ensure smooth daily operations.
• Handled guest concerns, complaints, and special requests efficiently, maintaining high satisfaction levels.
• Verified guest IDs, bookings, and documentation in compliance with hotel policies.
• Maintained accurate guest records and updated reservation details in the system.
• Assisted with VIP guest handling, ensuring personalized service and smooth arrival and departure experiences.

Diploma in Aviation & Customer Service – Frankfinn Institute (2022-02 – 2023-01)

Higher secondary education in Mathematics, Science, English, Odia – KAVI SAMRAT UPENDRA BHANJA COLLEGE ( BHANJANAGAR ) (2018-05 – 2020-08)

Secondary education in All subjects including sanskrit – GRAMA PANCHAYAT HIGH SCHOOL ( DIHAPADHALO ) (2017-04 – 2018-05)