Anandajith Sajeev

Resourceful and client-focused Customer Support Officer with over three years of experience delivering high-quality service in inspection, testing, and export environments. Known for strong communication, problem-solving, and managerial skills, I've consistently supported operational efficiency and customer satisfaction through accurate documentation, proactive issue resolution, and collaboration with cross-functional teams. With a solid foundation in accounting and administrative support, I bring a versatile skill set and a commitment to continuous learning.

I'm now seeking an opportunity in a multinational organization where I can contribute to service excellence, grow professionally, and expand my global exposure.

Customer Support Officer at GEOCHEM LABORATORIES PRIVATE LIMITED (2022-01 – Present)

• Delivered client support across multichannel platforms (phone, email), ensuring SLA adherence and service excellence.
• Maintained CRM records and documentation workflows, supporting operational transparency and audit readiness.
• Collaborated cross-functionally with sales and service teams to manage inbound service requests and client onboarding.
• Facilitated knowledge sharing and peer coaching to enhance team performance and drive continuous improvement.
• Applied problem-solving and stakeholder management skills to resolve client issues and maintain satisfaction levels.

Junior Accountant at INTERNATIONAL FREEZFISH EXPORTS (2019-01 – 2022-12)

• Managed financial operations including bookkeeping, invoice processing, and data reconciliation using ERP tools.
• Supported export documentation and compliance processes aligned with international trade regulations.
• Engaged in client communication via email and phone, ensuring timely updates and documentation accuracy.
• Contributed to internal reporting and data integrity through structured record-keeping and process alignment.

Accounts/Audit Assistant at RB PAI ASSOCIATES – Chartered Accountants (2018-01 – 2019-12)

• Conducted income computation and tax preparation for individuals and firms in accordance with statutory guidelines.
• Verified and finalized financial statements in both manual and digital environments, ensuring compliance and accuracy.
• Assisted in audit procedures and documentation, supporting regulatory compliance and internal controls.
• Built foundational expertise in financial analysis, audit methodology, and client servicing.

Master's Degree in Commerce – Mahatma Gandhi University, Kerala (2018-04)

Bachelor's Degree in Commerce – Mahatma Gandhi University, Kerala (2016-03)