Handle Portfolio of multiple revenue streams(ICE Commodity, Market Data service, Calrock Brokers)
Working closely with Sales and ICE data team to get information of customer data usage and login
Follow up with customer on all the outstanding invoices
Ensure in the daily balancing of deposits and application of payments to accounts. Correctly identify and transfers balances to appropriate payer source. This role reports to the Manager after Cash Posting and other objectives include as following.
Retrieve the Statements of EFT’s, Lock Box, and ACH from different bank entities.
Facilitate faster and more judicious clearing of invoices, resulting in accurate customer aging.
Research for payments received from the customer.
Clearing the invoices from the Customer account as per the payment receipt.
Interact with US team for process trainings, updates and queries.
Updating daily trackers and monthly productivity sheets.
Auditing the transactions processed by team.
Other responsibilities as assigned by Manager.
Identify outstanding account receivables.
Investigate historical data for debts and bills.
Take actions in order to encourage timely payments.
Process payments and refunds.
Resolve billing issues.
Resolve customer credit issues.
Contact clients and discuss their overdue payments.
Update account status records.
Experience
Monitor accounts on a daily basis
Handle Portfolio of multiple revenue streams(ICE Commodity, Market Data service, Calrock Brokers)
Working closely with Sales and ICE data team to get information of customer data usage and login
Follow up with customer on all the outstanding invoices
Ensure in the daily balancing of deposits and application of payments to accounts. Correctly identify and transfers balances to appropriate payer source. This role reports to the Manager after Cash Posting and other objectives include as following.
Retrieve the Statements of EFT’s, Lock Box, and ACH from different bank entities.
Facilitate faster and more judicious clearing of invoices, resulting in accurate customer aging.
Research for payments received from the customer.
Clearing the invoices from the Customer account as per the payment receipt.
Interact with US team for process trainings, updates and queries.
Updating daily trackers and monthly productivity sheets.
Auditing the transactions processed by team.
Other responsibilities as assigned by Manager.
Identify outstanding account receivables.
Investigate historical data for debts and bills.
Take actions in order to encourage timely payments.
Process payments and refunds.
Resolve billing issues.
Resolve customer credit issues.
Contact clients and discuss their overdue payments.
