Pranali Deshmukh

Highly experienced Accounts Receivable and OTC Operations professional with 13+ years of expertise in Order-to-Cash (OTC), Cash Application, Billing, Collections, Credit Risk Management, and Financial Reconciliation. Proven track record in handling global billing operations, reducing ageing receivables, improving cash flow, and managing large operational teams. Strong accounting and financial operations knowledge with expertise in SAP, Oracle, invoicing, account reconciliation, KPI management, and process improvement initiatives.

Assistant Manager at Infosys BPM (2017-06 – Present)

• Managing OTC operations and leading a team of 20 members.
• Leading Cash Application and Billing operations for international clients.
• Handling invoicing, reconciliations, payment posting, and deduction management.
• Managing export invoices, self-billing, and intercompany invoicing processes.
• Driving month-end and year-end financial closing activities.
• Preparing ageing reports and implementing collection strategies.
• Managing customer escalations with RCA-based resolutions.
• Monitoring bank reconciliations and unapplied cash management.
• Reduced customer credit period from 90 days to 60 days.
• Managing KPI dashboards, SLA tracking, and process improvements.
• Handled customer payment analysis and reconciliation.
• Prepared ageing reports and financial MIS reports.

Accounts Receivable Analyst at Medline Industries (2014-01 – 2015-12)

• Managed billing, invoice processing, collections, and reconciliations.
• Handled customer account management and reporting.

Accounts Executive at Infosys BPO Ltd (2011-01 – 2013-12)

• Processed receivable entries in SAP.
• Prepared balance sheet analysis and customer reconciliations.

Bachelor of Commerce – Symbiosis International College of Arts and Commerce