Anant Kumar

Motivated and detail-oriented professional with hands-on experience in client-facing communication, stakeholder coordination, incident resolution, and professional documentation in fast-paced 24x7 environments. Skilled in strong English verbal and written communication, systematic problem-solving, and strict adherence to standard operating procedures. Demonstrates a consistent record of quality work, a service-first mindset, and the ability to handle multiple responsibilities under pressure.

Eager to deliver exceptional customer experiences in the Travel Voice Process at Teleperformance.

Cybersecurity Intern - KVON Tech Consultancy Services Pvt. Ltd. - Jaipur, Rajasthan

(2026-01 - 2026-04)

• Collaborated with senior professionals on client-facing documentation and internal reporting, ensuring clear and professional communication of findings to stakeholders.
• Maintained accurate records and contributed to structured documentation aligned with organizational quality standards.
• Demonstrated strong work ethic and reliability; received a performance rating of Good for sincerity, dedication, and consistent willingness to learn.
• Engaged in team-based workflows requiring cross-functional coordination and adherence to established operational procedures.

SOC Analyst & Customer Interaction Intern - Octopyder Services Pvt. Ltd. - Jaipur, Rajasthan

(2025-02 - 2025-05)

• Managed and resolved technical incidents in a 24x7 operational environment, coordinating effectively with stakeholders and ensuring timely, professional communication at every stage.
• Conducted systematic root cause analysis of reported issues and delivered clear, structured reports to clients and team members, translating complex information into simple, actionable language.
• Delivered cybersecurity awareness training sessions to team members, showcasing strong verbal communication, presentation, and people engagement skills.
• Created and maintained monitoring dashboards for stakeholder reporting, ensuring data accuracy and professional presentation of information.
• Followed structured incident response playbooks, demonstrating consistent adherence to SOPs, quality benchmarks, and company procedures.
• Coordinated escalation decisions and maintained detailed documentation and logs in line with operational standards and audit requirements.
• Handled phishing identification and assisted with user awareness activities, developing the ability to explain technical concepts to non-technical audiences clearly.

B.Tech - Computer Science & Engineering - Vivekananda Global University (2022-06)

Higher Secondary Education - Science - SKR College (2020-04 - 2022-03)