Priya Dharshini

Customer-focused support specialist with over 4 years of experience in resolving technical, billing and trading-related customer issues via phone, email, and chat. Proven track record of maintaining high customer satisfaction through effective conflict resolution, active listening and accurate record-keeping. Experienced in background verification, share trading support, order processing and workflow management. Skilled with MS Office, CRM workflows and handling high-volume inquiry environments.

Customer Support Executive - CareerNet Technologies

(2026-01 - 2026-07)

• Assisted UK clients with share dealing and investment accounts.
• Supported buying and selling orders for shares.
• Resolved customer queries related to trading, transactions, and services.
• Maintained accurate records of customer interactions.

Customer Support Executive - Allsec Technologies

(2024-05 - 2025-12)

• Performed criminal background verification and record validation.
• Cross-checked court criminal records to ensure accuracy.
• Ensured compliance with company standards and reduced errors.
• Trained new employees on verification processes.
• Managed high volumes of verification cases with accuracy.

Customer Service Representative - HCL Technologies

(2019-03 - 2021-03)

• Delivered customer support for online shopping services.
• Resolved customer issues through phone and email, maintaining a TAT of 12 hours for premium clients.
• Processed orders, returns, refunds, and exchanges.
• Escalated complex cases and maintained accurate customer records.

B.Sc - Computer Science and Technology - St. Anne's Arts and Science College (2018)

12th - English (2015)

10th - English (2013)