Anbazhagan Murugaiyan

Results-driven Certified L2 Server & Infrastructure Support Engineer with 7+ years of progressive expertise in enterprise IT infrastructure, advanced troubleshooting, and mission-critical system support. Certified HPE Alletra Storage Systems and Infinidat InfiniBox engineer with demonstrated expertise in RAID optimization, OS deployment, and remote infrastructure management.

Proven track record: 95%+ SLA compliance, 99%+ system uptime, 20% reduction in recurring incidents, 25% MTTR improvement. Skilled in root cause analysis, vendor collaboration, and driving operational excellence across Dell, HPE, Lenovo, and Cisco platforms.

L2 Server Support Engineer at Zaco Computers Pvt. Ltd. (2022-04 – Present)

• Deliver Level 2 technical support for 100+ enterprise clients, achieving 95% SLA compliance and 99%+ system uptime
• Execute root cause analysis on escalated incidents, reducing recurring issues by 20%
• Configure RAID arrays, manage OS deployments, and perform firmware/driver updates for mission-critical systems
• Maintain infrastructure health via iDRAC, iLO, IMM, CIMC remote monitoring; reduced MTTR by 25%
• Collaborate with L3 teams and vendors on complex infrastructure challenges
• Certified in HPE Alletra Storage (6000 & MP) and Infinidat InfiniBox systems

Server Support Engineer (L1 with L2 Responsibilities) at Veba Systems (2018-11 – 2022-03)

• Provided L1/L2 support across Dell, HPE, IBM/Lenovo, and Cisco servers, desktops, and storage systems
• Performed OS installations, RAID configuration, and firmware optimization for enterprise clients
• Diagnosed and resolved server, storage, and networking issues; escalated complex cases to L3 teams
• Enhanced system reliability through preventive maintenance; reduced unplanned downtime by 18%
• Optimized asset tracking workflows, reducing hardware replacement lead time by 15%
• Consistently exceeded SLA requirements in both remote and on-site support

Diploma in Electrical & Electronics Engineering – The Surabi College of Polytechnic, Namakkal (2017)

Secondary School Leaving Certificate – Govt. High School, Mazhavarayanallur (2012)