Current Role: Program & Project Management Senior Analyst
(20/Apr/2022 – Present)
Accenture Operation
- Business Reporting and Governance
- Product Co-ordination
- Product Issue tracker maintenance
- New deal onboarding, end to end project co-ordination between operation and development.
- Understanding problem statement and providing solution with help of the product.
Role: PMO Lead (01/Feb/2016 – 15/Apr/2022)
HCl technologies ltd.
- Project profitability analysis and reporting on specific delivery unit and Customer account, guiding project manager on improvement area.
- Reporting Monthly Revenue forecast on efforts and expense billing, generate a consolidated view for top management review.
- Generate report in tracking monthly revenue consumption to specific customer projects and used to present in monthly review call with Customer procurement.
- Support project team on Recruitment and internal movement on available resource.
- SOW and PO tracker reporting and follow up with project team and onsite account manager for signature.
- Support project manager on resource management within HCL
System on onboarding, internal movement & delimitation.
- Job based training compliance tracker reporting to project team.
- Co-ordinate with Admin & maintenance team for customer visit to India
Role: Team leader
HCL BSERV, From 06/06/2011 – 31/Jan/2016.
- Coaching and training the team on a regular interval
- Real time support for advisor and managing escalation calls in absence of coach
- Monitoring calls and help them on their performance
- Help team on their career and personal life
- Team Attrition
- Process Adherence / Compliance
